Customer reviews from Sun Beam
Sunbeam - FlexTemp Hot + Cold Joint Wrap - Gray
Average customer rating
4.4
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
25
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
3
91%of customers recommend this product.
(
30 out of
33)
Customer Reviews for Sunbeam - FlexTemp Hot + Cold Joint Wrap - Gray
Customer Rating
5
Compact portable relief
on August 23, 2019
Posted by: MamaMoore
from North Carolina
[This review was collected as part of a promotion.] As someone fairly active who is getting back into harder muscle workouts, I often have joint pain that needs some relief to get me through the day. This flex temp joint wrap from sunbeam is the perfect size for daily use or travel.
The wrap is easy to put on and stays in place better than i had hoped due to the Stretch and Velcro. The cold pack is easy to remove and put back in and has it’s own separate sleeve that provided relief without freezing my leg. I love that this option allows me to grab something the kids need while still icing the hurting joint.
The electric cord is fairly long (always a plus for those rooms with limited outlets!) and easy to attach to the sleeve. I love that there are three different temp options and that there is little wait time for it to heat up. Obviously while on heat you don’t have free range but the long cord does allow plenty of room to get comfortable.
It’s hard to choose why this is a favorite- the dual action, the comfortability, the compact size, or the price!
The wrap is easy to put on and stays in place better than i had hoped due to the Stretch and Velcro. The cold pack is easy to remove and put back in and has it’s own separate sleeve that provided relief without freezing my leg. I love that this option allows me to grab something the kids need while still icing the hurting joint.
The electric cord is fairly long (always a plus for those rooms with limited outlets!) and easy to attach to the sleeve. I love that there are three different temp options and that there is little wait time for it to heat up. Obviously while on heat you don’t have free range but the long cord does allow plenty of room to get comfortable.
It’s hard to choose why this is a favorite- the dual action, the comfortability, the compact size, or the price!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, January 5, 2021
We are glad to hear that our Sunbeam® Flextemp Hot & Cold Joint Wrap suit your needs and we thank you for taking your time to write your review. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
5
Feels great
on July 17, 2019
Posted by: wintom7678
from Ms
Gender:Female
[This review was collected as part of a promotion.] The Sunbeam FlexTemp hot and cold joint wrap feels amazing the aching body.I love that this joint wrap can fit almost any size.This wrap is very well made.It comes with the cold pack that is great for inflammation,or use without for the heat to help relieve pain.This wrap stays in it's place so you do not have to worry about it slipping and sliding around on your knee or elbows.It has 3 heat settings and even a 2 hour auto off.This is great to have on hand for anyone suffering with sport injuries or just for someone who has developed arthritis.I love that even on the highest heat setting it does not get so hot that it is uncomfortable.What makes this such a great thing to have is not only is it good for knees,it is good for elbows also.It forms to fit either,has a velcro band that allows you to loosen or tighten the wrap to your comfort level.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 7, 2021
We are glad to hear that you love the features of our Sunbeam® Flextemp Hot & Cold Joint Wrap. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
1
Works as Intended for about 10 minutes max
on June 10, 2020
Posted by: ztennis
Gender:Male
I don't know how this product has good reviews. I've had to return not 1 but 2 units that only heat for about 10 minutes or less and then they both begin to shut off, almost as if it has some faulty overheating sensor. When I try turning it back on it will only barely heat. It only works correctly from a cold start but don't expect more than 10 minutes of working heat.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, June 16, 2020
We are extremely sorry to hear about this and even more sorry to disappoint you. This is not the experience that we want you to have with our brand. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. We encourage you to please give us a call at 1-800-892-7684. We're here for you Monday-Friday, from 9 am-5 pm, EST. Looking forward to assisting you.
Written by a customer while visiting Sun Beam
Customer Rating
5
Works wonders for tennis elbow and hurt knee
on July 12, 2019
Posted by: Doug1
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] I was not sure what to expect from this product, but now I know it will be my go to pain relief helper.
I play tennis a lot and often suffer with tennis elbow - the cold therapy works magic! I also tried the hot therapy on my knee and although it did not hold that well on my knee, the 3 heat setting feature is very smart. I think my wife will love it for her knee - she often complaints about pain and puts hot towels around it. I might give her another one as a gift because I am keeping this one for me.
I play tennis a lot and often suffer with tennis elbow - the cold therapy works magic! I also tried the hot therapy on my knee and although it did not hold that well on my knee, the 3 heat setting feature is very smart. I think my wife will love it for her knee - she often complaints about pain and puts hot towels around it. I might give her another one as a gift because I am keeping this one for me.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 7, 2021
We are glad to hear that you liked the 3 heat settings of our Sunbeam® Flextemp Hot & Cold Joint Wrap. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
5
Greatest invention ever!
on July 30, 2019
Posted by: Ltaylor08
from Monterey, CA
Gender:Female
[This review was collected as part of a promotion.] I am in LOVE with this flextemp joint wrap. The versatility of being able to use cold or hot makes this a winner for me! The heat settings were very comfortable to me. I instantly felt relief of my knee pain when I was using this. The shape wraps around the knee perfectly. A big plus for me is that even as someone who is overweight I was still able to comfortable wrap it around my knee without it pinching my leg or being too tight. Another plus is that the cord is plenty long that you dont have to be sitting directly by a plug to use this in heat mode.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 6, 2021
Thank you for leaving such a nice review. We are glad that you love our Sunbeam® Flextemp Hot & Cold Joint Wrap. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
3
Decent
on November 27, 2021
Posted by: Arthritisgirl
It did not get near as hot as I would have liked. All of a sudden it keeps flashing and will not heat up and I followed the directions on the sheet about what to do but it will not reset.
Response from Sun BeamBy Sunbeam® , Consumer Care, December 2, 2021
Thank you for contacting the Sunbeam® Brand! We appreciate you bringing this to our attention and we are sorry to hear that your Sunbeam® Flextemp Hot & Cold Joint Wrap is having a blinking lights on the control and will not heat. It's definitely not the experience that we want you to have. No worries, we are here to help.
To fix this problem, do the following to reset your heating pad:
1. Check if there is no physical damage on its cord, controller or pad.
2. Verify the AC outlet is functional.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
If the same problem happens, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
To fix this problem, do the following to reset your heating pad:
1. Check if there is no physical damage on its cord, controller or pad.
2. Verify the AC outlet is functional.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
If the same problem happens, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.sunbeam.com/support/contact-us
Have a nice day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Heat cuts out quick
on January 22, 2022
Posted by: Einsman
Just bought it this evening, went to use it for the first time and the heat stops 5 minutes after turning on.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, January 24, 2022
Thank you for reaching out to Sunbeam®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our FlexTemp™ Hot + Cold Joint Wrap. We are sorry to hear that it stops during use. This is certainly not the experience we want you to have.
We have high expectations for our products here at Sunbeam® and we would like to hear more about your experience with your product. We would love to get this taken care of as soon as possible. For us to do that, please contact us through our warranty form so we can determine the best resolution https://www.sunbeam.com/support/contact-us
We look forward to hearing from you.
We have high expectations for our products here at Sunbeam® and we would like to hear more about your experience with your product. We would love to get this taken care of as soon as possible. For us to do that, please contact us through our warranty form so we can determine the best resolution https://www.sunbeam.com/support/contact-us
We look forward to hearing from you.
Written by a customer while visiting Sun Beam
Customer Rating
4
Finally Telief!
on July 16, 2019
Posted by: JenMat
from Green Bay, WI
Gender:Female
[This review was collected as part of a promotion.] I have a horrible knee and at 38 years old, my options for relief are few and far between. This Sunbeam FlexTemp is perfect for my issues. The cold compress is what I like best and I’m able to continue with my daily routine and wear it. The cold relieves the pain. The hot options are nice when stiffness kicks in and I can relax with it propped and ease the pain. I’m glad the cord that I plug in for the heat option is long enough to find an outlet and still lay comfortably. It also allows me to do little chores such as ironing and the cords long enough to move in small areas. All around I’m so happy for the relief this joint wrap provides and it’s easy to apply. I have skinny legs and an issue I usually encounter with wraps is not getting a comfortable, tight, but comfortable, fit, this wrap works for me. Definitely worth the great cost and I’d recommend to anyone with a sore knee. It’s also an elbow wrap.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, January 7, 2021
We are glad to hear that our Sunbeam® Flextemp Hot & Cold Joint Wrap suit your needs and that you would recommend it. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam