Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
175
4 Stars
27
3 Stars
18
2 Stars
10
1 Star
15
88%of customers recommend this product.
(
209 out of
237)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Customer Rating
5
Magnetic closure really works, easy clean,weighed
on October 28, 2018
Posted by: Firedad
from Lancaster, PA
Gender:Male
I bought this at least 2 years ago for my wife Kelly. It has worked perfectly every time we have used it, and couldn't be more satisfied! I'm retired from the City Fire Bureau and use it when my wife will allow me to. You see she uses it every day, summer, winter, spring, and fall. Her mother, Helen had shoulder surgery this past year and spent 4 months rehabbing at our home, and he absolutely loved it!! That is the reason I'm purchasing one for her as a Christmas present. Major browny points will for me! If I ever have a problem with a Sunbeam product I would contact their customer service for help. Seriously this heating pad is a real workhorse,(think Clydesdale
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care Department, March 10, 2021
Thank you for leaving such a nice review about our heated wrap. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
2
Doesn't work
on October 23, 2018
Posted by: kendra46
from Boston Ma
Gender:Female
[This review was collected as part of a promotion.] I received this heating pad as a gift for Christmas 2017. It no longer works. I have tried the unplugging and replugging the cord as was recommended without any success. So disappointed.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, April 3, 2019
Oh no! That is not typical for our heating pads and we'd like to make this right for you. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting Sun Beam
Customer Rating
2
Doesn't last
on August 23, 2018
Posted by: macbooklady29
from Florida
Gender:Female
My heating pad is less than two years old and now the red high light blinks all the time. I've unplugged and replugged and taken the cord off the heating pad and put it back--still keeps blinking..Very frustrating! Won't get a high-priced model again. May go without if I can't find another brand. Used to be reliable products,
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care , Sunbeam , March 30, 2020
Good day! Thank you for Contacting Us, Please send pictures and proof of purchase of your Sunbeam Product by sending the pictures on your reply to the email Sunbeamconsumercare@newellco.com or give us a call on Sunbeam Consumer Care Line:
Sunbeam Brand Customer Service -
"United States:
Appliances - Kitchen and Irons 1-(800) 458-8407
Bedding 1-(800) 892-7684
Health@Home and Heat To GO1-(800) 435-1250
Heaters, Humidifiers and Fans 1-(888) 264-9669
Sunbeam Pets 1-(866) 537-2249
Sunbeam Brand Customer Service -" Canada"
Appliances, Bedding, Irons, Health@Home1-(800) 667-8623
Heaters, Humidifiers and Fans 1-(888) 264-9669
Please include the following Details:
• Full Name
• Phone number
• Physical Mailing Address
• Product type and Model Number and Product Description and Size.
• Front view picture of the product and the full laber and the front and back view of the connector between the controller and the heated Product.
• Proof of Purchase, that shows the name of the store clearly, Clear Date of Purchase, and the item purchased.
• Clear picture of the power cable prong or the metal part of the power cable with a clear view of the codes on each side. the metal prong that goes into the wall outlet the flat side of it has an engrave code (example of codes: L256 GL)
If the product still under warranty we will process the replacement and the usual time frame would take 7 to 10 business days for delivery.
Once we received a reply from you, we will proceed to the next step right away.Should you have any other questions or concerns, please feel free to reply directly on the email. We are always happy to help.
Sunbeam Brand Customer Service -
"United States:
Appliances - Kitchen and Irons 1-(800) 458-8407
Bedding 1-(800) 892-7684
Health@Home and Heat To GO1-(800) 435-1250
Heaters, Humidifiers and Fans 1-(888) 264-9669
Sunbeam Pets 1-(866) 537-2249
Sunbeam Brand Customer Service -" Canada"
Appliances, Bedding, Irons, Health@Home1-(800) 667-8623
Heaters, Humidifiers and Fans 1-(888) 264-9669
Please include the following Details:
• Full Name
• Phone number
• Physical Mailing Address
• Product type and Model Number and Product Description and Size.
• Front view picture of the product and the full laber and the front and back view of the connector between the controller and the heated Product.
• Proof of Purchase, that shows the name of the store clearly, Clear Date of Purchase, and the item purchased.
• Clear picture of the power cable prong or the metal part of the power cable with a clear view of the codes on each side. the metal prong that goes into the wall outlet the flat side of it has an engrave code (example of codes: L256 GL)
If the product still under warranty we will process the replacement and the usual time frame would take 7 to 10 business days for delivery.
Once we received a reply from you, we will proceed to the next step right away.Should you have any other questions or concerns, please feel free to reply directly on the email. We are always happy to help.
Written by a customer while visiting Sun Beam
Customer Rating
2
Was great when it worked
on June 25, 2018
Posted by: Mlove27
Gender:Female
I bought the Renue XL neck and shoulder wrap 1.5 years ago. It recently quit working and the red light just flashes. So disappointed considering the price. I have cheap heating pads that have lasted many years.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, Sunbeam, April 22, 2020
We appreciate you reaching out to us.
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Sunbeam® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-888-264-9669 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
You may contact us as well via email at sunbeamconsumercare@newellco.com.
We look forward to assisting you.
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Sunbeam® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-888-264-9669 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
You may contact us as well via email at sunbeamconsumercare@newellco.com.
We look forward to assisting you.
Written by a customer while visiting Sun Beam
Posted by: EMN11
from Ohio
Gender:Female
Verified Purchase:Yes
Gave as gift ..it is very comfortable and soft to wear
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam Support, Customer Service, June 12, 2018
Thanks for taking the time out of your day to share your gratitude. Stay warm!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great warmth, and softness
on May 30, 2018
Posted by: Dianna
from Palmerton, Pa.
Gender:Female
I Had a few of these over the years. I had a severe car accident fracturing my second vertebra in my neck and and had a compound fracture in my lower limb. Using the heating pads help me to sleep pain free and give me relief that I can work during the day. Thank you.I am glad you have a even longer neck and back pad now, and that it is without message. For some the message would be great. But for me the vibration would bother my neck.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 18, 2021
Thank you for leaving such a nice review about our Sunbeam Renue® Neck & Back Wrap. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Harleyguy01
from Onondaga, onondaga
Gender:Male
Verified Purchase:Yes
My girlfriend bought this heating pad for my shoulder pain and it’s the best heating pad I’ve ever used. Many options and great coverage.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 18, 2021
Thank you for leaving such a nice review about our Sunbeam® XL Renue® Heat Therapy Wrap. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Cccc1216
from St Louis
Gender:Female
Verified Purchase:Yes
I have chronic upper back and shoulder pain. This proiuct is wonderful. I can put it on and wrap it over my shoulders to get heat to the muscles. My only complaint is the area going over my shoulders doesn't get as warm as the area on my back.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 18, 2021
Thank you for leaving such a nice review about our Sunbeam® XL Renue® Heat Therapy Wrap. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam