Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
171
4 Stars
27
3 Stars
18
2 Stars
9
1 Star
14
88%of customers recommend this product.
(
207 out of
235)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Posted by: Fish lips
Gender:Female
Verified Purchase:Yes
I have been looking for a heating pad like this. I'm so glad it was available through sunbeam. I also purchased one for a client of mine. However she is not able to use it because she is on continuos Oxyegen. The directions say that this heating pad should not be used in a Oxyegen atmosphere.
I also purchased one for my Mother. She is also unable to use this heating pad because she has a pacemaker and this heating pad has a magnet in the yolk area in the front.
I will have to remove the magnet and replace it with Velcro before my Mom will be able to use the product. So be aware if you use this or any other heating pad.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Margot
from Modesto. Ca
Gender:Female
Verified Purchase:Yes
This is the second wrap I have purchased. The first was on a shopping network but we're no longer available. My 93 year old mother lives with us and she has bad arthritis in a shoulder and Osteoporosis. Heat seems to give her the most relief. She is a short woman so this is perfect for her as it drapes over her shoulders and also goes down her back. When she lays down for a nap and does not want it over her shoulders, I can lay it flat on the bed for her. This is so much easier then trying to use the old, oblong heating pad or warming up a rice pack in the microwave half a dozen times a day. My first purchase was in the burgundy color, which I would have ordered again but it was not available. This blue one doess have somewhat of an odor I hope will go away.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Love these!
on September 4, 2015
Posted by: Valentine
from Texas, United States
Gender:Female
My husband and I fight over the one we have! (I'm surprising him with his own for our anniversary!)
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Alan61
from Phoenix AZ
Gender:Male
Verified Purchase:Yes
I saw this in a catalog and thought how smart to wrap around shoulders/neck/back. It stays in place and puts the heat where it needs to be..thanks Sunbeam for such a good design..
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
2
A great concept but needs some work
on December 31, 2017
Posted by: Bethbug
from Olympia, WA, United States
Gender:Female
I bought this heating pad a week ago to alleviate some neck and back pain from a whiplash type injury. I loved it at first. The features I appreciate: the soft material, magnets to hold the pad in place, machine washable, moist or dry heat options, variable temperature settings, and coverage of neck, shoulders and back. However, after several uses, the heating elements seem sporadic throughout the pad. For example, the neck heats up nicely, but the shoulders don’t even feel warm. This product is a great idea, but needs work on the reliability and consistency of the heat. When that is fine tuned, this heating pad will be amazing!
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, Sunbeam, April 22, 2020
We appreciate you reaching out to us.
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Sunbeam® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-888-264-9669 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
You may contact us as well via email at sunbeamconsumercare@newellco.com.
We look forward to assisting you.
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Sunbeam® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-888-264-9669 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
You may contact us as well via email at sunbeamconsumercare@newellco.com.
We look forward to assisting you.
Written by a customer while visiting Sun Beam
Customer Rating
3
Heat quality
on September 6, 2015
Posted by: Janie
from Lake Jackson, TX, United States
Gender:Female
I bought this a year and a half ago,when it stopped heating. The light indicates that it is turned on and all connections are in place.
Before that, it worked great and eased my pain.
Before that, it worked great and eased my pain.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Service, September 8, 2015
Thank you so much for your feedback! I will be more than happy to help you get back to warmth, and comfort. If you could, please contact Sunbeam customer service at (800) 458-8407. Let's get you taken care of pronto. Thanks!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not a replacement for my Temperform 970
on August 26, 2016
Posted by: SN33327
from Florida, United States
Gender:Female
Bought this to replace Sunbeam Temperform 970 which has been discontinued. Nothing like that one. It's lightweight has a protruding border and the settings are either too hot or not hot enough. Had metal splinter like filaments poking out from several areas. This is going back.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam , Customer Care, September 15, 2016
Thank you for bringing this to our attention! We regret to hear that the Sunbeam XL Renue Heat Therapy Wrap did not meet your standards. We strive to create high quality products that provide years of satisfactory use. We would love the opportunity to turn this experience around for you, call us at 1-800-435-1250. For your convenience, we are here Monday-Friday 9am-6pm Eastern. Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
1
return of product
on December 31, 2016
Posted by: disapointed
from AZ, United States
Gender:Male
product smells of petro. can not use. will send back.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 19, 2017
Thank you for your feedback and we appreciate your time. If you happen to give us another chance please give us a call at (800) 458-8407 where a representative will be more than happy to help you! We are available from 9am - 6pm EST Monday - Friday. Thank you!
Written by a customer while visiting Sun Beam