Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
175
4 Stars
27
3 Stars
18
2 Stars
10
1 Star
15
88%of customers recommend this product.
(
209 out of
237)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Customer Rating
5
Great features
on July 1, 2026
Posted by: Jude80
[This review was collected as part of a promotion.] I have bought three other heating pads and I can't stand any of them they're hard they just don't work well this one feels good on my shoulders and my back and it's very flexible I love it
Written by a customer while visiting Sun Beam
Customer Rating
5
Great decision
on April 29, 2026
Posted by: Marimora
from Florida
Gender:Female
After 5 yrs, I'm looking for a new one!
The best heat pad for neck, shoulders and
Any part of your body! High recommended 10/ 10
⭐⭐⭐⭐⭐⭐⭐
The best heat pad for neck, shoulders and
Any part of your body! High recommended 10/ 10
⭐⭐⭐⭐⭐⭐⭐
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great features
on February 4, 2026
Posted by: JAB2
Gender:Female
Everything is amazing! I sleep with it every night!
Written by a customer while visiting Sun Beam
Customer Rating
2
Good while it worked.
on December 7, 2025
Posted by: LB42003
Good design for neck and shoulders but controller has gone bad after less than 10 months.
Response from Sun BeamBy Sunbeam Consumer Care, January 9, 2026
Hello!
Thank you for sharing your experience with the Renue® XL Heat Wrap. We’re glad to hear the design worked well for your neck and shoulders, but we’re sorry the controller stopped working after less than 10 months and that the heat settings haven’t been performing consistently. Since you’ve already tried all recommended troubleshooting steps, we understand how frustrating this has been.
To get this resolved, please fill out a warranty claim through our website so our team can review the issue and assist you with the next steps. This is the best way for us to help replace or address the faulty controller.
https://www.sunbeam.com/warranty.html
If you have any more questions, please reach out to us via https://www.sunbeam.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
Thank you for sharing your experience with the Renue® XL Heat Wrap. We’re glad to hear the design worked well for your neck and shoulders, but we’re sorry the controller stopped working after less than 10 months and that the heat settings haven’t been performing consistently. Since you’ve already tried all recommended troubleshooting steps, we understand how frustrating this has been.
To get this resolved, please fill out a warranty claim through our website so our team can review the issue and assist you with the next steps. This is the best way for us to help replace or address the faulty controller.
https://www.sunbeam.com/warranty.html
If you have any more questions, please reach out to us via https://www.sunbeam.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Settings are inaccurate
on December 4, 2025
Posted by: NataliaT
from Washington
Gender:Female
I love the idea of this, but the heat settings are basically worthless. I can turn it on low and it will get so hot it starts burning me (even with clothing on) and if I turn it all the way up it’s often only slightly warm. I’ve tried all the recommendations, including unplugging both the outlet and the connector on the unit to reset it, but nothing works. It’s also not really weighted, or at least so slightly that it doesn’t do much good. The magnet for connecting the two flaps is also very weak and basically pointless. This brand has really gone down hill. It used to be such high quality but I guess everything is just cheap these days.
Response from Sun BeamBy Sunbeam Consumer Care, January 9, 2026
Hello Natalia!
Thank you for sharing your experience with the Renue® XL Heat Wrap. We’re sorry to hear the heat settings haven’t been working properly and that the wrap isn’t providing the comfort or functionality you expected. You’ve already tried all the recommended troubleshooting steps, so we understand how frustrating this must feel.
Since the unit is still not performing correctly, we recommend filling out a warranty claim through our website so our team can review the issue and assist you with the next steps. This is the best way for us to help resolve the problem for you.
https://www.sunbeam.com/warranty.html
If you have any more questions, please reach out to us via https://www.sunbeam.com/support/contact-us, or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
Thank you for sharing your experience with the Renue® XL Heat Wrap. We’re sorry to hear the heat settings haven’t been working properly and that the wrap isn’t providing the comfort or functionality you expected. You’ve already tried all the recommended troubleshooting steps, so we understand how frustrating this must feel.
Since the unit is still not performing correctly, we recommend filling out a warranty claim through our website so our team can review the issue and assist you with the next steps. This is the best way for us to help resolve the problem for you.
https://www.sunbeam.com/warranty.html
If you have any more questions, please reach out to us via https://www.sunbeam.com/support/contact-us, or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
5
My 3rd one!
on November 28, 2025
Posted by: Beebop
Gender:Female
I had this for years! The size is perfect. I love the control & options on the heating levels … it offers perfect coverage for both front and back! It’s very comforting and well worth the price!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
3
Warm and cuddly
on November 20, 2023
Posted by: queenofdesserts
This was heavenly until the controller broke. So it sits in a box.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam®, Brand Team, November 22, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that the controller of your heating is already broken. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your heating pad and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Sunbeam® Renue Heat Wrap has a 5-year limited warranty. Have a great day!
https://www.sunbeam.com/support/contact-us
As we want to hear more context of what happened to your heating pad and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Sunbeam® Renue Heat Wrap has a 5-year limited warranty. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
1
Awful
on April 21, 2023
Posted by: AnnBR
from Illinois
Gender:Female
I bought one of these in 2019. It was amazing. It just died and I bought a new one. The new one even though it is the same name is much smaller and does not work as well. The new ones are a waste of money. Regret this purchase.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, April 24, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear about your experience with the heating pad not being hot enough. We will be more than happy to assist you.
Please try to perform the troubleshooting technique below.
• Unplug unit from wall outlet
• Verify no physical damage to the cord, controller or pad
• Verify the AC outlet is functional.
• Plug the unit back into the AC outlet
• Restart the unit by powering On and selecting desired heat
setting
• Make sure pad is not folded or bunched in any area
If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
Please try to perform the troubleshooting technique below.
• Unplug unit from wall outlet
• Verify no physical damage to the cord, controller or pad
• Verify the AC outlet is functional.
• Plug the unit back into the AC outlet
• Restart the unit by powering On and selecting desired heat
setting
• Make sure pad is not folded or bunched in any area
If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
Written by a customer while visiting Sun Beam