Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
171
4 Stars
27
3 Stars
18
2 Stars
9
1 Star
14
88%of customers recommend this product.
(
207 out of
235)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Customer Rating
2
Breaks in a couple of months; like size and shape
on February 3, 2019
Posted by: Lblane
from FL
Gender:Female
In the past 2 years I have purchased 4 of these heating pads. I kept getting them because I like the size and fit, but I'm frustrated with the recent poor durability. I use 2 heating pads daily (one for neck and shoulders and one for low back). I've purchased Sunbeam heating pads for years, because they used to last for at least year, but it seems like the company is using cheaper electrical components. The last 4 that I bought worked for 6-8 months before they wouldn't turn on anymore. The manual says the indicator light means it won't turn on because of a short in the wiring.
Response from Sun BeamBy Sunbeam, Consumer Care, October 2, 2019
We're sorry to hear that our products aren't living up to your expectations. Our heating pad has received great feedback and this is not something that we hear about often. We'd like to turn your experience around so that you are completely satisfied with your product. For direct assistance please call us at 1-(800) 892-7684. For your convenience, we are available Monday-Friday, 9am-6pm EST. We look forward to assisting you.
Written by a customer while visiting Sun Beam
Customer Rating
2
Worked great for only 6 months
on March 5, 2019
Posted by: Lee22
from MN
I’ve purchased 2 heating pads and I really liked them but after daily use within 6 months they both quit. It turns on but flashes red & shuts off. I figured I only had one bad heating pad so I purchased my 2nd one and it just quit working today.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, April 3, 2019
Oh no! Sunbeam heating pads are made to last for years and this is not something that we hear about often. We'd like to turn your experience around so that you are completely satisfied with your product. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting Sun Beam
Customer Rating
1
Good concept.. needs improvement
on May 30, 2020
Posted by: Scarroll
from Murrieta CA
Gender:Female
I purchased this a month ago and the power cord flashes. I cannot reset the power control
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Brand, Consumer Care Department, June 4, 2020
That is definitely not the kind of experience that we want you to have. Our heating pads were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-(800)-892-7684 or connect with us via Live Chat. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
5
Totally terrific!
on October 23, 2015
Posted by: Mom84
from Hamburg, NY, United States
Gender:Female
This is the 1st heating pad that stays where you need it! The heat is evenly distributed and can make a long , bad day much better.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Tootles
from Cottage Grove, Mn
Gender:Female
Verified Purchase:Yes
I bought this product for my mother (age 91) to use. She has been so happy with this gift. Uses it every night and says it is wonderful that it stays in place and relieves pain and relaxes the muscles. Larger size relieves shoulder, neck and back aches and keeps her warm!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
This is the best heating pad ever!!
on November 5, 2015
Posted by: Doxiegirl
from Colfax, NC, United States
Gender:Female
When I ordered 2 of these my husband asked why I had ordered 2, and I replied that we'd have his n hers. When they arrived and we tried them out the first time he agreed that it was a good idea! They are great!!! They cover your back, neck and shoulders well, lots of settings so you can get the perfect temperature and the cover on them is very plush! Great job design team!,
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: DEWS
from Idaho, United States
Gender:Female
Verified Purchase:Yes
I purchased th neck/shoulder/back heating pad for my mother. I wish there was something good I could identify to report on but there isn't. The pas is very heavy, uses a magnet to latch that doesn't do the job, and is sized for someone weighing about 300 pounds. The product instructions state not to lean back on the pad, so if someone were able to keep the pad on would be forced to sit upright with no back support in order to safely use it. What a joke. We returned it immediately. Too bad, the idea is a good one, just the execution is poor. I gave it 1 star because it's not possible to give it zero
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 19, 2017
Thank you for the constructive feedback. We strive for all of our consumers to have the best experience possible. Our product team will be interested in your comments. If you happen to give us another chance we would love to help you at (800) 458-8407 and we are available from 9am - 6pm EST Monday - Friday. Thank you!
Written by a customer while visiting Sun Beam
Posted by: Mimi1948
from Fort Mill, SC 29715, United States
Gender:Female
Verified Purchase:Yes
It is NOT LONG ENOUGH. It doesn't reach the entire lumbar spine.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, March 19, 2016
This particular heated wrap is not designed to cover the entire back. We can definitely help you find a heated product that may better suit your needs. I encourage you to call us at 1-800-435-1250. We're happy to assist you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam