Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
173
4 Stars
27
3 Stars
18
2 Stars
10
1 Star
15
88%of customers recommend this product.
(
208 out of
236)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Customer Rating
5
My 3rd one!
on November 28, 2025
Posted by: Beebop
Gender:Female
I had this for years! The size is perfect. I love the control & options on the heating levels … it offers perfect coverage for both front and back! It’s very comforting and well worth the price!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
2
Good while it worked.
on December 7, 2025
Posted by: LB42003
Good design for neck and shoulders but controller has gone bad after less than 10 months.
Response from Sun BeamBy Sunbeam Consumer Care, January 9, 2026
Hello!
Thank you for sharing your experience with the Renue® XL Heat Wrap. We’re glad to hear the design worked well for your neck and shoulders, but we’re sorry the controller stopped working after less than 10 months and that the heat settings haven’t been performing consistently. Since you’ve already tried all recommended troubleshooting steps, we understand how frustrating this has been.
To get this resolved, please fill out a warranty claim through our website so our team can review the issue and assist you with the next steps. This is the best way for us to help replace or address the faulty controller.
https://www.sunbeam.com/warranty.html
If you have any more questions, please reach out to us via https://www.sunbeam.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
Thank you for sharing your experience with the Renue® XL Heat Wrap. We’re glad to hear the design worked well for your neck and shoulders, but we’re sorry the controller stopped working after less than 10 months and that the heat settings haven’t been performing consistently. Since you’ve already tried all recommended troubleshooting steps, we understand how frustrating this has been.
To get this resolved, please fill out a warranty claim through our website so our team can review the issue and assist you with the next steps. This is the best way for us to help replace or address the faulty controller.
https://www.sunbeam.com/warranty.html
If you have any more questions, please reach out to us via https://www.sunbeam.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great features
on February 4, 2026
Posted by: JAB2
Gender:Female
Everything is amazing! I sleep with it every night!
Written by a customer while visiting Sun Beam