Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
171
4 Stars
27
3 Stars
18
2 Stars
9
1 Star
14
88%of customers recommend this product.
(
207 out of
235)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Customer Rating
5
Sunbeam XL Renue Heat Therapy Wrap
on February 11, 2021
Posted by: Victor S
from Philadelphia, Pa.
Gender:Male
Got it in December ! Great ! Some people complain that it is not got enough? I'm on the second setting and it is too hot sometimes! I was actually looking online to see what temperature each setting was. Maybe customer service can help me?
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, February 12, 2021
Thanks for reaching out! We will make sure that our design and production team are made aware of your feedback.
Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting Sun Beam
Customer Rating
3
Stopped working after 2 months
on March 14, 2021
Posted by: Anonymous
from Cincinnati
Gender:Female
Bought this as a gift for my mom. Stopped working after 2 months. Got stuck in high heat but barely put out any heat. Also does not go far enough on shoulders. The last 3 inch edge does not seem to warm up. Does have a magnet that keeps it connected around your neck which is nice. Would recommend to a friend with pain in neck, not necessarily shoulders. I'm hoping most last longer than my mom's did.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 15, 2021
We are sorry to hear that the Sunbeam® Renue Heat Wrap stopped heating. We recommend you to reset it by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet. If it doesn't help, kindly give us a call at 1-800-892-7684 so we can further assist you. For your convenience, our product specialist is available Mondays - Fridays from 9:00 AM to 5:00 PM, EST.
Written by a customer while visiting Sun Beam
Customer Rating
1
Gift doesn't work
on February 6, 2022
Posted by: Tim tbone
from Salt Lake City
Gender:Male
This was given to me as a gift several months ago, I finally plugged it in for the first time and the light just flashed on the controller and there's no heat I had it plugged in for over half an hour. I tried to attach a picture and a video to this and neither one of them would be accepted
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam® , Consumer Care, February 8, 2022
Thank you for contacting the Sunbeam® Brand. We appreciate you bringing this to our attention and we are sorry to hear that your heating pad is not working properly. This is not the experience that we want you to have. No worries, we are here to help.
If your heating pad is not working, please try to reset the heating pad and follow the troubleshooting steps below:
1. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check if there is no physical damage on its cord.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance.
5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If these measures won't work or if the same problem happens, we'd like to kindly request that you contact Sunbeam® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
If your heating pad is not working, please try to reset the heating pad and follow the troubleshooting steps below:
1. Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes.
2. Check if there is no physical damage on its cord.
3. Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete.
4. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the pad's performance.
5. Hold the power button down and re-insert the power cord back into a wall outlet at the same time.
If these measures won't work or if the same problem happens, we'd like to kindly request that you contact Sunbeam® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting Sun Beam
Customer Rating
5
Fantastic for years of use!
on February 21, 2022
Posted by: Carol123456789
from Peterborough, NH
Gender:Female
My daughter and I have chronic pains (back, neck & shoulder) and get great relief from this heating pad, as well as one just for our lower backs. THANK you Sunbeam!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
4
Too soon cold
on May 6, 2022
Posted by: SoreShoulder
from Central PA
Gender:Female
Works well to relieve shoulder pain to get some sleep. With auto shut off, unit cools, pain returns waking me until reset and reheated, Is there a way to disable auto shut off to get a whole night's sleep?
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Awful
on April 21, 2023
Posted by: AnnBR
from Illinois
Gender:Female
I bought one of these in 2019. It was amazing. It just died and I bought a new one. The new one even though it is the same name is much smaller and does not work as well. The new ones are a waste of money. Regret this purchase.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, April 24, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear about your experience with the heating pad not being hot enough. We will be more than happy to assist you.
Please try to perform the troubleshooting technique below.
• Unplug unit from wall outlet
• Verify no physical damage to the cord, controller or pad
• Verify the AC outlet is functional.
• Plug the unit back into the AC outlet
• Restart the unit by powering On and selecting desired heat
setting
• Make sure pad is not folded or bunched in any area
If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
Please try to perform the troubleshooting technique below.
• Unplug unit from wall outlet
• Verify no physical damage to the cord, controller or pad
• Verify the AC outlet is functional.
• Plug the unit back into the AC outlet
• Restart the unit by powering On and selecting desired heat
setting
• Make sure pad is not folded or bunched in any area
If the above resolution will not work, please contact us directly to provide the best resolution. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
3
Warm and cuddly
on November 20, 2023
Posted by: queenofdesserts
This was heavenly until the controller broke. So it sits in a box.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam®, Brand Team, November 22, 2023
Thank you for reaching out to Sunbeam®. We are sorry to hear that the controller of your heating is already broken. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your heating pad and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Sunbeam® Renue Heat Wrap has a 5-year limited warranty. Have a great day!
https://www.sunbeam.com/support/contact-us
As we want to hear more context of what happened to your heating pad and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Sunbeam® Renue Heat Wrap has a 5-year limited warranty. Have a great day!
https://www.sunbeam.com/support/contact-us
Written by a customer while visiting Sun Beam