Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
171
4 Stars
27
3 Stars
18
2 Stars
9
1 Star
14
88%of customers recommend this product.
(
207 out of
235)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Posted by: Nancy104
from Suffolk, VA, United States
Gender:Female
Verified Purchase:Yes
I am enjoying the Renue Heat Therapy Wrap very much. But when I am using the item it smells-like something is burning or like electrical wires are getting too hot. I have checked the unit over and over and don't see anything wrong. it just smells!
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Care, February 12, 2016
I'm glad to hear that you're enjoying your heat therapy wrap! During initial start up you may detect a slight smell. With continued use this smell should dissipate. If this smell should continue, please contact us at 1-800-435-1250. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
5
Reverse it!
on March 7, 2016
Posted by: Cassie
from Kentucky, United States
Gender:Female
I live in a drafty house and used to keep a space heater in front of me at all times. Wishing to reduce electric bills, I tried -- and returned -- a variety of heated throws and heating pads; all were too flimsy with uncomfortable wires. This is like being wrapped up in a big, fluffy bathrobe hot from the dryer or soaking in a hot tub! I wear it backwards on my front while watching TV or reading. It stays put and hugs me tight, and the magnetic clasp is ingenious!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Jennifer1
from Titusville, FL, United States
Verified Purchase:Yes
I was so in need of this product and to finally get it and be so unhappy with it☹️. When making the product they inserted tiny little stones to keep it laying down? How can you lay on that? It is along the whole product?
I don’t think much thought went into making it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, April 22, 2020
We are extremely sorry to hear about this and even more sorry to disappoint you. This is definitely not the kind of experience that we want you to have. Rest assured that we will work hard not to disappoint you again. If you have any concerns, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great Design!
on April 24, 2018
Posted by: Lori88
from MO
Gender:Female
I bought this and it works so well! I have to use heat on my neck and upper back for pain relief. This is so much easier to use then a plain heating pad that wont stay where you want it to. This Sunbeam XL Renue Heat Therapy Wrap is so easy to lift off of my shoulders and flip on the back of my sofa and get up, then sit back down, flip it back on my shoulders in place. I should have ordered it long ago. The heat works fast, it doesn't get too hot, that it burns you like the old heating pads, but hot enough for comfort. I didn't buy the one with massage, I read reviews of how they hurt your back leaning against it and didn't do any good anyway. Other reviews complained about a smell, this one doesn't have a strong odor at all. All is great with this product, very pleased and if I need another one, this is the one I would get. I just received it today, and I am so happy with it, I thought I would share with others since it took me a while to find a good price, style I needed along with comfort. Heat settings are warm, low, medium, high at each setting there is a light comes on so you know where it is set at. There is also a light at the bottom of the control that stays on while you have it on it is the "auto on" light, I noticed it blinks when it is getting ready to shut off. If you want to turn it back on you can start it again. Very nice item.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , March 18, 2021
Thank you for leaving such a nice review about our Sunbeam® XL Renue® Heat Therapy Wrap. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
1
Not worth the Money! Needs more weight.
on March 27, 2021
Posted by: suzibszz
from Visalia, CA
Gender:Female
The box it came in shows a women wearing the pad standing up. If I stand or just sitting down, I don't feel the heat very much. It really needs more weight in body area. The rolled edges have weight, and I wish they would have continued with that weight. The instructions on how to wear it are not there. I had no idea there was a magnetic closure. I didn't know whether to wear the neck flap in or out for the best effect. Simple things Sunbeam should have included. I am probably going to return this pad. It is not worth the money I paid for it.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, March 29, 2021
We appreciate you taking time out of your busy schedule to share this to us and we apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting Sun Beam
Posted by: Lucille
Verified Purchase:Yes
The wrap is configured so that it's comfortable to wear and doesn't require constant adjustment in order to keep it in place.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Sunbeam XL Renue Heat Therapy Wrap
on December 18, 2015
Posted by: QB11
from Nashville, TN, United States
Gender:Female
EXCELLENT PRODUCT FOR UPPER BACK, NECK & SHOULDER AREA PAIN. I LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Fantastic product!
on December 19, 2015
Posted by: JuJuSkinner
from Yatesville GA
Gender:Female
Love this product works great for my neck and shoulder problems
I would recommend this to a friend!
Written by a customer while visiting Sun Beam