Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
171
4 Stars
27
3 Stars
18
2 Stars
9
1 Star
14
88%of customers recommend this product.
(
207 out of
235)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Posted by: Grumpy
from Prosperity,Pa
Gender:Male
Verified Purchase:Yes
Although slow to arrive after ordering, the product is great. I especially like the heating element in the neck area. I found it well made, it works very well and I would buy another in the future.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Best product ever
on February 1, 2018
Posted by: Lesley
from Simi Valley, CA, United States
Gender:Female
I love this product but I bought one in August of 2017 and it allready stopped working
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Sam85
from Eatonville, WA, United States
Verified Purchase:Yes
I use it a lot and love it! If you have neck and upper shoulder pain, it’s a must have
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: Wb57
from Pennsylvania, USA
Gender:Female
Verified Purchase:Yes
I like they way this is fitted, over your shoulders with a magnet closure and across your shoulder in the back. It has 4 heat settings, honestly I find the low setting to be warm enough, the pad is designed to shut off after 2hrs of use which is nice since I usually end up falling asleep.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
2
heat is not issue
on February 6, 2018
Posted by: ciamia
from New Jersey, USA
Gender:Female
I have this heat pad about one month.. I cannot find a comfortable way to get the cord and heat control away from my head. very uncomfortable. make sure you keep cord away from the floor. it is long and a trip hazard
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, April 14, 2020
Thank you for bringing this to our attention. We're sorry to hear about this. Our product are made from high quality materials and we expect them to last. If the heating product is not heating, try the following steps:
- Unplug the heating product from the wall outlet for at least 30 seconds
- Verify there is no physical damage to the cord, controller, or heating product
- Verify the connection between the heating product and the controller is tight
- Verify that the power cord is plugged directly into a wall outlet, not a surge protector or extension cord
- Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
- Try plugging the heating product into a different outlet to see if it works in a different outlet
If these will not resolve the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
- Unplug the heating product from the wall outlet for at least 30 seconds
- Verify there is no physical damage to the cord, controller, or heating product
- Verify the connection between the heating product and the controller is tight
- Verify that the power cord is plugged directly into a wall outlet, not a surge protector or extension cord
- Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional
- Try plugging the heating product into a different outlet to see if it works in a different outlet
If these will not resolve the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting Sun Beam
Posted by: mary42
from Hendersonville, NC, USA
Gender:Female
Verified Purchase:Yes
Plush and comfortable but too warm for my liking even on warm setting. Have other people had the same problem.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Posted by: Nana Stephie
from Sun Prairie, WI, USA
Gender:Female
Verified Purchase:Yes
I purchased this for my daughter, who has back/muscle issues. She said, "It's absolutely amazing. It feels like I'm dipping into a hot tub!"
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , April 9, 2021
Thank you for leaving such a nice review about our Sunbeam® XL Renue® Heat Therapy Wrap. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Jessaca
from Tyler, TX, USA
Gender:Female
Verified Purchase:Yes
Soft and luxurious cover, perfect for shoulders and neck. So very comfortable, I will be purchasing another one for my parents and possibly another for us.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , April 9, 2021
Thank you for leaving such a nice review about our Sunbeam® XL Renue® Heat Therapy Wrap. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam