Customer reviews from Sun Beam
Sunbeam - Renue XL Heat Wrap - Blue
Average customer rating
4.4
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
171
4 Stars
27
3 Stars
18
2 Stars
9
1 Star
14
88%of customers recommend this product.
(
207 out of
235)
Customer Reviews for Sunbeam - Renue XL Heat Wrap - Blue
Posted by: reliefxoxoxo
from Leicester, MA, United States
Gender:Female
Verified Purchase:Yes
4 heat settings, auto shut off, lengthy cord, heavier weight than a regular heating pad and it stays where you put it. You can actually move and heating pad stays in place. Great to fall asleep with because of the auto shut off.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Was great for 1 week
on January 24, 2021
Posted by: Wags
from Florida
Gender:Male
Loved the design of this heating pad. Covered the area where I was experiencing pain after a recent surgery. But, after using for only a week, the heating pad turned off after 15 minutes. Controller still lit, just no heat. Disappointing.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , January 25, 2021
We are sorry to hear that your Sunbeam® Renue Heat Wrap stopped heating. We recommend you to reset it by unplugging and plugging it back in. Make sure to check the cord if it's tightly connected and plug it into a wall outlet.
Written by a customer while visiting Sun Beam
Posted by: Shannstevens
from Tuscaloosa Alabama
Gender:Female
Verified Purchase:Yes
It is very heavy. To heavy for me to put on my sore shoulders. The hard border around it makes it very uncomfortable. You can not sit back in a chair without it pressing into your back. It feels like it has rocks in it. The shoulder part of it has very little heat going to it. I would not recommend to anyone.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, August 27, 2019
We are sorry to hear that you feel uncomfortable with our Sunbeam Heat Therapy Wrap. Your feedback is of utmost importance and we would like to turn this experience around for you. Please call our customer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
1
Waste of money.
on April 4, 2021
Posted by: IvanQuinGar
from San Antonio
Gender:Male
On the absolute first day it stopped working on me and the remote kept blinking. I plug it in it slightly warms up on the highest setting and the wrap shuts off and control starts blinking. I then go to unplug it and plug it back in and it happens again. I tried three times and without fail the wrap stops functioning. Complete waste of time and money.
Response from Sun BeamBy Consumer Care , April 5, 2021
We are sorry to hear that your Sunbeam® Renue Heat Wrap started blinking on the control and stopped functioning. Since the troubleshooting did not work, we would like to assist you with replacement. Kindly give us a call at 1-800-892-7684 so we can further assist you. For your convenience, our product specialist is available Mondays - Fridays from 9:00 AM to 5:00 PM, EST.
Written by a customer while visiting Sun Beam
Posted by: Queenbear54
from Springhill TN
Gender:Female
Verified Purchase:Yes
Love this heating pad. I have gone through a lot of different ones this cover the shoulders, neck and upper back. It is soft no plastic and it is washable.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
great product
on December 19, 2015
Posted by: dude
from West Virginia, United States
Gender:Male
I bought this a week ago and I love it so much that I ordered a second one
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Great product
on December 22, 2015
Posted by: Juner
from New York, NY, United States
Gender:Female
I bought this for my husband who had back and neck surgery and he loves, loves, the wrap
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
After 7 back surgeries at the age of 33...
on January 16, 2016
Posted by: Johntali
from San Angelo, TX, United States
Gender:Female
This heating pad is amazing! I love that it's weighted and hits all the problem areas. Amazing. Amazing. Amazing!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam