Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Best cell phone yet!!
on June 9, 2021
Posted by: Wendy
from Douglas, Mi
Expertise:Intermediate
[This review was collected as part of a promotion.] I was curious when I got the S21 to see if it really would be an improvement. It is. Quick charging, great photos, nice fir in my hands, great audio and strong connection to towers and wifi. I am very glad I have it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S21
on June 9, 2021
Posted by: acrdzhale
from San Marcos, TX
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this about 6 months ago. The picture quality is great and the phone itself is easy to navigate.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Light and fun
on June 9, 2021
Posted by: Whyteplatinum
from Hampton, Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had my s21 for about a month love it its great so far so good. Only issues I am having is keeping the phone cool for some reason mine gets vary hot!
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Whyteplatinum, thank you for bringing this to our attention. I understand what you're going through. For further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143425416
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143425416
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Works better that older phones with 5g
on June 9, 2021
Posted by: PR1083
from Saint Helena Island, SC
Expertise:Expert
[This review was collected as part of a promotion.] Has overheating issues and short battery life but still out performs older phones with 5G service enabled.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Cellphone Choice
on June 9, 2021
Posted by: Moreniuks
from Utah
Expertise:Intermediate
[This review was collected as part of a promotion.] Sorry, I totally Samsung customer but with this one was terrible experience, because have no idea why you trying to be like Apple
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Moreniuks, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love my s21
on June 9, 2021
Posted by: Monkeyber
from Mi
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this after losing my s8. Camera is great. Luv the ease of eveeything
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 9, 2021
Posted by: Nic is my name
from Ny
[This review was collected as part of a promotion.] This phone is the best shade of pink. Phone and it's battery runs perfect for a long time leaving no need for the pricier models. The screen, is protected, but they always are, and they usually cracks on me. This screen is still going strong with no cracks or issues. This is hands down my favorite phone yet and I've had many phones. I only stick with Samsung. My only complaint is general, the prices of phone products are getting ridiculous and this phone was no exception.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sharp phone
on June 9, 2021
Posted by: Steve
from Oregon, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] All that I have owned have been Samsung and this is the best yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US