Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
4
Decent
on November 5, 2021
Posted by: JWalk
from Indiana
Expertise:Intermediate
The biometric unlocks on this phone are complete TRASH. Otherwise everything else so far so good. Just took forever to get somethings transferred from old to new phone. Didn't even move photos, video, or files. Some hours later it finally told me to clear space on old device. But as I said biometric unlocks are a joke and it's incredibly frustrating. I would delete them if I didn't need for some apps which it MOST of the time works fine for, but not for unlocking the device.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello JWalk, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on June 9, 2021
Posted by: John 5418
from Stockton ny j
Expertise:Intermediate
[This review was collected as part of a promotion.] Worst phone ever constantly having signal issues and internet issues wouldn't recommend the galaxy s21 to no one
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello John 5418, thank you for bringing this to our attention. We understand how frustrating that can be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on June 9, 2021
Posted by: Lucky
from Kempner, Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a few months ago and am so disappointed, I traded in my note 9 and wish I had not. This phone is a 2 steps down except for 5g.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Lucky, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone!
on September 1, 2021
Posted by: Terri
from Avon, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] Was happy to upgrade. Have had this phone for about a month and very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, Great camera, super fast!
on November 9, 2021
Posted by: Mike
from Fairfax VA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about 9 months this ago and it has been flawles!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello Mike, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
A Welcome change from iPhone
on June 28, 2021
Posted by: Alek305
from Miami, Florida
Expertise:Expert
I have had a lot of different SmartPhones in the last 5 years (about 30) from iPhone to Samsung to OnePlus I have tried most modern smartphones and I have to say I finally think we are reaching perfection with the Galaxy s21 aside from a few details everything about this phone is perfect, I really like it and definitely would recommend it to my family and friends
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone for the price
on June 30, 2021
Posted by: Opusx03
from Goodyear, AZ
Expertise:Expert
[This review was collected as part of a promotion.] I upgraded to the S21 from the S9. Although the screen resolution is lower as well as not having an SD card slot, this phone is an upgrade. I've been very satisfied with the battery life, performance, internal storage and camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy S21 phone
on September 4, 2021
Posted by: cap41
from Boston, MA
Expertise:Expert
[This review was collected as part of a promotion.] I have always been a Samsung user -- always. My phones have never failed me and the S21 is awesome. Pictures are the best I have seen. I just bought the Active 2 watch and am very pleased with it. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US