Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6 out of 5
4.6
(2,029 Reviews)
Open Ratings Snapshot
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product. 
(
1,846 out of 1,946
)
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Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
1 out of 5
1
Clear screen and long working time
on June 8, 2021
Posted by: Young
from San Jose, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] S21 shows very clear screen than my previous phone. Also, one time charge can sustain more than 24 hrs. I'm really satisfied
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy ^ElizabethSamsung CaresJune 24, 2021
Hello Young, we are glad that you are enjoying all the great features! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone and excellent battery life
on June 8, 2021
Posted by: Bill
from Adrian. Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I had a Samsung s5 that was great but I didn’t have much storage for pictures and it on ly had 16gb’s
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on June 8, 2021
Posted by: Mark
from Clemmons, NC
Expertise:Expert
[This review was collected as part of a promotion.] Love this phone it is very fast, easy to use, and has great features
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on June 8, 2021
Posted by: Robbie
from Ranchos de Taos, NM
[This review was collected as part of a promotion.] I purchased my new phone last month, I'm happy it's 5G compatible. The local tmobile staff are absolutely wonderful.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Better than the S10
on June 8, 2021
Posted by: Golden Cougar
from Miami, Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this about 5 months ago and it is working well. The camera takes very good pictures. The biggest improvement over the S10 is the "screen shot" buttons.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on June 8, 2021
Posted by: KellyS
from Thumb of MI
[This review was collected as part of a promotion.] I absolutely love using the camera on the S21. I'm having fun!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone and it has all the bells and whist
on June 8, 2021
Posted by: Working class
from So cal
Expertise:Expert
[This review was collected as part of a promotion.] I recommend this device to anyone who wants hassle free experience and user-friendly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing upgrade from s10
on June 8, 2021
Posted by: Andy
from Chicago, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this when it was launched and am so happy. Upgraded from S10. The battery on s21 is amazing and lasts all day. I love the camera too, such great photos. I use the phone constantly and haven't had any problems.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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