Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
3
Device runs hot
on June 8, 2021
Posted by: Kaixin
Expertise:Expert
[This review was collected as part of a promotion.] Device runs hot frequently especially when using camera
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello Kaixin, thank you for reaching out. I can see how this has been difficult. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483245
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483245
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 8, 2021
Posted by: Megkenn
from Crestview, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] My friend bought the s21+, and I loved it! I got myself the white s21 and it's great. Samsung is very user-friendly. 10/10 recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on June 8, 2021
Posted by: Gebcom
from Kansas City
Expertise:Intermediate
[This review was collected as part of a promotion.] I traded a 7 for this model and I am very satisfied with it's quality
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 8, 2021
Posted by: bradyclif
from Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I brought this phone 6 weekas ago and I just love it. Thecamaera is fantastic. The pictures are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love
on June 8, 2021
Posted by: KImbro
from Sapulpa Okla
[This review was collected as part of a promotion.] I love the camera the video is amazing it runs so fast I will never be without another Samsung Phone!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than an IPHONE
on June 8, 2021
Posted by: JJ Rod
from Dallas tx
Expertise:Intermediate
[This review was collected as part of a promotion.] All the IPhone tech with none of the IPhone hassle
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good overall
on June 8, 2021
Posted by: Mel246
from Tucson
Expertise:Intermediate
[This review was collected as part of a promotion.] I was convinced to pre-order the phone by a snazzy tmobile salesperson. It has been good overall. Sometimes I have to restart it multiple times to be able to text but that could be a network issue rather than a phone problem. I don't like that someone can use the camera feature without unlocking the phone and I've yet to figure out how to turn it off. There is a delay of about 3-5 seconds when taking pictures sometimes and there's no way to turn that off either. Fingerprint unlocking does not work well either; sometimes it works and sometimes it doesn't (I've got 3 fingers to choose from for that). It does what I need it to do for the most part.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Old Reliable
on June 8, 2021
Posted by: Sarge
from Los Angeles, CA
Expertise:Expert
[This review was collected as part of a promotion.] Works as it should. No hitches, glitches! Good value for the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US