Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Great phone and features
on June 8, 2021
Posted by: TLBS
from Williamsport PA
Expertise:Expert
[This review was collected as part of a promotion.] I replaced my S7 with this phone in January and couldnt be happier. the pictures are so clear and the video wow. I love how easily it pairs with items.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 8, 2021
Posted by: Teacherbear
from San Francisco, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the phone. Now I just have to figure out how to use all the features!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast phone with great screen and processor!
on June 8, 2021
Posted by: Ender32
from Burlington, Colorado
Expertise:Expert
[This review was collected as part of a promotion.] Upgraded from a Galaxy s9 and the difference is huge. Much faster and love the beefed up camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good and Bad
on June 8, 2021
Posted by: JayMe
from Arkansas
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought two of the S21's and have not been "overly" impressed. They have great video quality and excellent response time (in good reception areas). But the battery life and general functions are just OK. The screen size is smaller than I anticipated (I had a S8 prior and that was larger). This issue makes me wish I would have purchased the S21 + over the "std". The reason I went with the "std" is the price. The increase in cost for the + didn't look very good at the time of purchase and still doesn't, but the functionality would be a bunch better. The reception is not as good as my S8 and my daughter has a S20 and hers does better in almost all areas. When I'm in town, it's great. I was disappointed when I found out that it wouldn't support 2 Bluetooth devices at the same time (via I'm avid at using 2 JBL speakers at a time).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello JayMe, thanks for reaching out. I understand how frustrating it can be when expectations don't quite meet. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483515
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483515
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera!
on June 8, 2021
Posted by: Mindy
from Yuba City
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a few months ago and the camera is so easy to use! I really enjoy using the wide angle (.5) shot. I hope future developments of the camera include the ability to adjust the zoom in selfie mode.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on June 8, 2021
Posted by: Chunkachunk
from Fort Worth, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had it a few months now and I'm so glad that I upgraded
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Girl till the end
on June 8, 2021
Posted by: NYDRBARBIE
from New York, Pennsylvania
Expertise:Expert
[This review was collected as part of a promotion.] Had my phone about a month once again not disappointed..During my first week I managed to drop my phone in a sink full of water and not notice for more than 10 minutes phone still working as if it never happened.. Fast secure great pics I'm a happy camper...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like it a lot
on June 8, 2021
Posted by: Lexilou32
from Seattle, Washington
[This review was collected as part of a promotion.] I switched to another carrier a month ago and got this phone. It has so many capabilities and such a clear picture. I really enjoy it a lot. The battery life is great also
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US