Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Love the screen size!!
on June 8, 2021
Posted by: Superstar
from Arcadia, Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I love all features of the S21!!! The cameras are stupendous!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 8, 2021
Posted by: Leilani Granny
from Idaho
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my S21 5G for 6 months and love it. I love the camera features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone with Battery Struggles
on June 8, 2021
Posted by: mijcon
from Des Moines, IA
Expertise:Expert
[This review was collected as part of a promotion.] As of now, the phone is pretty good. Good features, reasonable size, really nice camera, and great screen. There are two main complaints: the battery life is disappointing, and the cellular data is buggy.
When we first got the phones (three of us), the battery life was horrendous. After a few software updates, it improved dramatically, but it's still only "decent".
The other issue is that we are all having problems with our data connections. We will have a 5G or LTE signal, full bars, just quit working after a while. We still have a great signal, but it will refuse to connect until we switch airplane mode on and off to reconnect. It's rather frustrating.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello mijcon, thanks for bringing this to our attention. I can see why you're upset. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483959
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483959
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome design and excellent functions
on June 8, 2021
Posted by: Anonymous
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this Galaxy S21 once it came out to market. As an almost first user of the device, I was fascinated by its design and Camera functions, etc. Especially I am enjoying high quality videos for my family. Highly recommended product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent upgrade
on June 8, 2021
Posted by: Bennie
from Lenexa, KS
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from the Note 9 about 2 months ago and couldn't be happier. The battery life and charge time is exceptional. The camera is the best yet. I love all of the new features and performance. Well worth the upgrade
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera
on June 8, 2021
Posted by: Shaw76
from Harvey il
Expertise:Expert
[This review was collected as part of a promotion.] I brought this in March and I love my phone it has great features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of customization
on June 8, 2021
Posted by: Spud
from Gold beach or
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone and I am super happy I did cause of the display
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I want in a phone
on June 8, 2021
Posted by: Joel5150
from Irvine, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I did something I usually don't do. I purchased a phone before it was released. I previously owned a Samsung S8 and didn't know if I was ever going to replace it. What an amazing phone. Then I saw the Galaxy S21. I immediately purchased it. Best decision I have ever made. The S21 outperforms everything. Beautiful pictures. The best videos I've ever shot. Great sound and accessories. Samsung has outdone themselves. I highly recommend the Galaxy S21 to anyone who has an older Samsung or a newer IPhone. You will not be disappointed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US