Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
2
Same as prev phone
on June 8, 2021
Posted by: Sabia
from Louisville ky
Expertise:Intermediate
[This review was collected as part of a promotion.] I really didn't see much difference between this and the prev version before. I'm not sure why this phone didn't come with a charger or headphones but that was a huge negative especially since the headphone port is the same as the charging port. With a new design the appropriate accessories should be included.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello Sabia, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Overall Good Value.
on June 8, 2021
Posted by: MightyChondria
from Portland, OR
Expertise:Expert
[This review was collected as part of a promotion.] For the price the S21 is a VERY COMPETITIVE top tier phone. The camera, processing speed, and 5G network reliability are stellar in my opinion. The QR code scanner should be integrated into the camera function IMO. Also, I wish it were backwards compatible with the Samsung Gear 2 watch {oldie but goodie also imo}. Satisfied customer!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love absolutely everything about this phone
on June 8, 2021
Posted by: Debba
from Citrus Hills,Fla
[This review was collected as part of a promotion.] I bought this phone the first day it was released and haven't looked back. Great features and performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nothing Special
on June 8, 2021
Posted by: Annette
from Baltimore, Maryland
Expertise:Expert
[This review was collected as part of a promotion.] This device serves its purpose but I am underwhelmed. I actually liked the Galaxy 10 better
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello Annette, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone however the finger print scanner has d
on June 8, 2021
Posted by: csr20000
from Griffin Georgia
Expertise:Expert
[This review was collected as part of a promotion.] I purchased it 4 months ago. I have owned a number of Samsung products. Great product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great all around phone.
on June 8, 2021
Posted by: Danb
from Virginia
Expertise:Expert
[This review was collected as part of a promotion.] I’ve had this phone for less than a year and it is great. Build quality, photo quality, and sound quality is great. It doesn’t lag and it is always snappy. The only downfall is that it does die rather quickly but it does recharge quickly with the included charger.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Feature
on June 8, 2021
Posted by: Kash
from Newyork, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought it a few months ago works great, sometimes spotty with network connectivity but otherwise fine.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 8, 2021
Posted by: Devildog666
from Central Falls
Expertise:Intermediate
[This review was collected as part of a promotion.] I had an S9+ before I traded in the s9+ for the all new s21+ 5g. I've had it about 2 month now, and I'm glad I did.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US