Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Best Galaxy yet!
on March 25, 2022
Posted by: Jenreview2go
from Adrian, Georgia
Expertise:Expert
[This review was collected as part of a promotion.] I'm beyond ecstatic with this phone. The features it has compared to its predecessor are top notch. Once again the Samsung lineup has outdone itself for this upgrade. The camera has incredible new features and more rich details when taking wide angle, nightography, and pro mode. Loving the new director view as well! *great plus for vloggers* The refresh rate, and just overall genuine smoothness of the OS had me from its release. I would 100% recommend the S21!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Hipped
on May 3, 2021
Posted by: Temper
from California
Expertise:Intermediate
I bought this Galaxy s9 3 years and can't wait to be able to afford it's upgrade i hope soon Ill be able to purchase it because im going nuts lol... You guys should try it out if you can buy it...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly and amazing quality
on May 12, 2021
Posted by: FayrKennett
from Oakland, CA
Expertise:Expert
I've had the S7 since it came out, and have had no desire to change. That phone was the best, most reliable phone I've had in years. Therefore, when I upgraded, I wanted to keep it for backup. The cost of the 21 allowed for that to be fiscally possible.
Other than the cost, the device itself is amazing. Very light and slim, so not too bulky for small hands. Sound and image quality is phenomenal as well.
The one thing I'd like to point out is that you will want to redo saved fingerprints after putting a screen protector on, as it makes the old ones invalid. Not terrible, so long as you are aware. It can be a bit iffy even after that, too, so be patient or use a different method..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello FayrKennett, it is great to hear from you! Happy to hear you are enjoying the S21 and thanks for a wonderful tip for other S21 users. We appreciate you being part of the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Pathetic phone
on May 19, 2021
Posted by: Himanshu
from CT, USA
Expertise:Intermediate
S21 5G device is worst Samsung device for a life long supporter of Samsung. Its a downgrade from S7 edge that I used successfully for 5 years without issues. Random restarts. Fingerprint recognition doesn't work always. Only camera is good. Battery performance is degrading too.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 20, 2021
Hello Himanshu, thank you for reaching out. I can see why you're so upset. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143328637
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143328637
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great Pictures
on June 8, 2021
Posted by: Samantha
from Nixa, Missouri
[This review was collected as part of a promotion.] Compared to my boyfriend's Apple devices this thing soars! Great clarity and beautiful picture quality with pring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and fast phone
on June 8, 2021
Posted by: LosDoyers2021
from Los Angeles, CA
Expertise:Expert
[This review was collected as part of a promotion.] Could not be happier with the phone that I have, what an upgrade it is
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on June 8, 2021
Posted by: JWAZ
from San Diego
Expertise:Expert
[This review was collected as part of a promotion.] Plenty of storage space, I no longer have to juggle apps. I love the camera. Good resolution and stabilization. Very good phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S21 5G
on June 8, 2021
Posted by: Gabe
from New York, NY
[This review was collected as part of a promotion.] I purchased this device at launch and have since had an amzing experience using it. It runs very fast, and it lasts long as well with its large battery. Longer than my previous phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US