Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
3
Love the 5G
on June 8, 2021
Posted by: Tsparrow
from York, Maine
[This review was collected as part of a promotion.] I like the features and the 5G speed. Don't like that the phone shuts down at random times, I've had several call dropped because the phone decides it's a good time to shut down and restart.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello Tsparrow, thanks for reaching out. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001475/) to an article that will help you troubleshoot the reboots. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S21 is an almost perfect smartphone
on June 8, 2021
Posted by: RandyW
from Orlando, FL
Expertise:Expert
[This review was collected as part of a promotion.] I love the speed, the size and the feel of the S21. It is snappier and has better battery life than my prior S8+.
The only things I would change:
-Add back an SD Card slot for additional storage
-Since the headphone jack is no longer built-in, Samsung should create an adapter to split the USB port between a USB charge port and a headphone jack port so we can connect these phones to automobile auxiliary ports. I've try purchasing from 2 different 3rd part vendors and their adapter don't work properly.
-Add back an SD Card slot for additional storage
-Since the headphone jack is no longer built-in, Samsung should create an adapter to split the USB port between a USB charge port and a headphone jack port so we can connect these phones to automobile auxiliary ports. I've try purchasing from 2 different 3rd part vendors and their adapter don't work properly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent battery life!
on June 8, 2021
Posted by: Tbone2711
from Daytona, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I had my s7 since it was released, I finally gave in and bought the s21 when it was released. I've had a great experience since, great battery life, I seem to get service in areas where I couldn't before (probably 5g) Overall, very satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device!
on June 8, 2021
Posted by: Greeneyedinfl
from Hudson, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm never disappointed in Samsung products. But this phone is the best device that I have ever owned! Wonderful features I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone overall !
on June 8, 2021
Posted by: david17297
from Chicago, IL.
[This review was collected as part of a promotion.] I've had this phone since February, but its by far my favorite phone on the market right now. I upgraded to S21 because I was in need of a new phone. I used to have the Samsung A10e and it was a good phone until it started lagging so much. When I switch to the S21 I have no problems with lagging or anything really. It's a very smooth phone, fast, effecient, and a good design. The phone usually lasts me about a day which is alright for me and the camera quality is excellent. Portrait mode is my favorite mode to take pictures in and it has very clear quality. I game a lot in this phone and have no problems with lagging it runs so smooth that I pair it a lot with my Galaxy Tab S7. Overall, it's a really good phone. Wireless charging is good, fast charging is excellent, and Samsung Dex is awesome as well. I can't wait for the S22, but for now I'm so happy with this phone it's awesome especially that it supports 5G it's really quick.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the speed of thus phine
on June 8, 2021
Posted by: Keirasmom
from Dewitt MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I really love most of the features on this phone. I previously had the s9 and loved it's finger print sensor which I definitely miss on the S21 5g phone. The front fingerprint sensor is a pain most of the time. Luckily the phones other features still make it worth it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on June 8, 2021
Posted by: Phone Fanatic
from De
Expertise:Intermediate
[This review was collected as part of a promotion.] I was skeptical about purchasing a Samsung phone because for years , I’ve been a huge IPhone fan. After taking my time to adjust to my new Android device , I couldn’t be more satisfied. The device is sleek, fast operating system, and a bunch of features. (I’m still learning). Would definitely recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on June 8, 2021
Posted by: EliB
from Radcliff KY
Expertise:Expert
[This review was collected as part of a promotion.] Enjoy videos and camera use. I love everything about this phone. I recommend anyone to buy this great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US