Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
The color,design and camera!!
on April 12, 2022
Posted by: Cat 317
from Syracuse,NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my phone for a few months now and I'm so glad that I bought it! Great storage and the camera is the best!! I love ❤️ this phone!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: ddalpha6
from Orange Park, FL
Expertise:Beginner
[This review was collected as part of a promotion.] Great phone with memory space and great features like the camera for starters
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs Improvement
on April 13, 2022
Posted by: James
from Baltimore
Expertise:Expert
[This review was collected as part of a promotion.] The battery life sucks and it has too many glitches for an updated phone
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi James,
Thank you for sharing your experience with us and for purchasing the Samsung Galaxy S21 5G. We sincerely apologize for the inconvenience this may have caused you, as you're experiencing glitches and the battery life is poor. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
For the best results, keep your phone updated with the latest software, and make sure your apps are updated::
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144406940
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on April 13, 2022
Posted by: NANTASKOT
from Nantasket Beach, USA
Expertise:Expert
[This review was collected as part of a promotion.] Phone is very fast takes terrific pictures very satisfied with the phone It is the best phone I have owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Review for Samsung Galaxy S21 - Great Features!
on April 13, 2022
Posted by: KPs Phone
from Rochester, NY
I upgraded to this phone a couple months ago and it was an excellent decision! I am very pleased with the features, design, and performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US