Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Love the Color and the Camera!
on April 12, 2022
Posted by: KendiKay
from Jacksonville, North Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] I had a much older Galaxy model (J7) before I got my S21, and let me tell you - the differences in the screen graphics and camera quality are astronomical. I love how crystal-clear everything is, and all of my apps work flawlessly. And the purple and rose gold colors of the phone speak to my soul. Yay for shiny new things!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera features!
on April 12, 2022
Posted by: Yeyoswife
from Ontario, California
[This review was collected as part of a promotion.] I've had my phone almost a month and I am happy with it only complaint I have is the battery dies too quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features sound issues
on April 12, 2022
Posted by: Vbosko1
from Orlando, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a couple months ago. All my data transferred seamless however the sound is an issue and the speed is spotty.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but Wish I got the 256GB
on April 12, 2022
Posted by: NateC
from Fontana, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Had a one plus 8T and had all kinds of issues with it. Decided to swap it for the Samsung 21 5G 128GB. Massive improvement and haven't had any issues. Considered getting the larger 21 but decided I didn't need the bigger screen. Only thing I wish I did get was getting the 256 GB for more memory space.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 12, 2022
Posted by: Yikes
from Frazier Park Ca
[This review was collected as part of a promotion.] Needed to up grade this phone has everything I need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Flawless
on April 12, 2022
Posted by: Worm
from Clarkton NC
Expertise:Expert
[This review was collected as part of a promotion.] Had this phone over a year and works better than any prior. All features are superb.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi There,
Thank you for sharing your experience with us and for loving the Galaxy S21. Please know that Samsung is committed to providing the best possible product experience, quality, and value. We are happy to know you find your phone of good use and good value as much as we do. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144419702
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 12, 2022
Posted by: Bigsmoke34
from Post Falls ID
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for 4 months and it is awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really great phone but started dying really fast
on April 12, 2022
Posted by: Funrunner7
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought my phone a little under a year ago and I used to be able to go a whole school day and still br around 50%. Now I go the whole school day on lowest battery saving mode and it ends around 30%. Other than that the phone is pretty great.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US