Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Great Features works perfect
on April 12, 2022
Posted by: Anonymous
from Allentown Pa
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone almost 2 yrs ago I love it. I can't go without it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around great phone
on April 12, 2022
Posted by: MeganCus
from St. Louis, MO
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the Galaxy S series phones,. I'm on my Thurs one, the S21, and its no different. Easy to navigate, awesome features, high quality camera and more!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!
on April 12, 2022
Posted by: Jh07127
from New Lenox, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] Since i got the S21, i love it. the camera is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy To Use
on April 12, 2022
Posted by: IDXPLNT
from TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Good phone. Solid platform and interface is very intuitive.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 12, 2022
Posted by: MrChicago
from Chicago il
Expertise:Expert
[This review was collected as part of a promotion.] One of my favorite phones ever. The design is perfect for people on the go.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy phone
on April 12, 2022
Posted by: Sweetheart
from Indiana
Expertise:Expert
[This review was collected as part of a promotion.] I love samsung products. I live by this company, With good quality service's I've been with Samsung since 2014 or 2015 and will never leave. I even got my family with Samsung products. Just love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on April 12, 2022
Posted by: Mangaotaku16
Expertise:Expert
[This review was collected as part of a promotion.] I traded my last phone in for this one, and I thought it would be about the same, it's not. The camera and other features are much better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life stinks
on April 12, 2022
Posted by: Samsungchick
from Kansas City, MO
Expertise:Expert
[This review was collected as part of a promotion.] I've had this great phone for year now, always liked the galaxy phone series, but the battery life on this phone stinks. Please improve it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Samsungchick,
Thank you for getting in touch about this and for purchasing the Galaxy S21 5G. We sincerely apologize for your recent experience, as the battery life on your device is poor. I know how essential it is to have your device working properly without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link below to an article about Refresh Rate Options:
https://www.samsung.com/us/support/answer/ANS00086005/
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407791
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US