Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6 out of 5
4.6
(2,029 Reviews)
Open Ratings Snapshot
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product. 
(
1,846 out of 1,946
)
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Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
4 out of 5
4
Great except for the Fingerprint
on February 28, 2022
Posted by: Samsung user
from California
Expertise:Intermediate
I finally turned the biometrics off. Tired of it not reading my print if my hands are cold, dry, or whenever it decides it doesn't like it anymore. Never had any problems with the s9 sensor. Putting the sensor in the middle of the dang screen is the dumbest thing I've ever seen or used.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worse galaxy phone by far
on March 22, 2022
Posted by: Droninronin
from San diego
Expertise:Expert
I've had the phone for a few months and it's by far the worst galaxy phone I've ever owned. If I could switch back to my note 8 I would. It's slow, it stutters, the screen is way too dim you can't even see anything when your outside. The camera constantly lags when you open the app. The only phone I've ever had that gets lens glare inside where it's not even that bright. I got it before I knew the s22 was coming out, but if your thinking of getting the s21 do not it's literal garbage.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone
on March 24, 2022
Posted by: Blindsight
from Ogden, UT
Expertise:Expert
[This review was collected as part of a promotion.] I bought the s21 just over a year ago. It has a great camera, it's fast, and works flawlessly!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
How fast it opens apps.
on March 29, 2022
Posted by: Zack554
I love this phone but the battery life is okay but I normally use my phone for about 8 hours and it almost died I mean it's not a bad time but I wish it would last a bit longer. And it gets very warm when I use it like playing call of duty mobile. Overall it's a good phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
User friendly!
on April 11, 2022
Posted by: Anjali
from Tampa
[This review was collected as part of a promotion.] Great camera quality, storage and phone features. Easy to navigate and has good battery life too!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on April 11, 2022
Posted by: vigi
from Jacksonville
Expertise:Expert
[This review was collected as part of a promotion.] I really like Samsung products, are amazing, so easy to use, you just enjoy it, and are durable
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loved it.... awesome phone
on April 11, 2022
Posted by: Jorge
from Jamaica NY
Expertise:Beginner
[This review was collected as part of a promotion.] This phone's quality is hard to compare.... pictures come out beautiful.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on April 11, 2022
Posted by: Jforre
from CT
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this a few weeks ago... Love the features and the camera quality is awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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