Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Takes off all the brakes!
on October 1, 2021
Posted by: Mabbek
Expertise:Intermediate
[This review was collected as part of a promotion.] It's great to have a phone that lets the consumer really take control of their device, and this is it. It has the best features available right now, and the price ain't too bad either.
Written by a customer while visiting Samsung US
Customer Rating
2
Mr.Wilkins
on October 6, 2021
Posted by: Marley
from Memphis tn
Expertise:Intermediate
Disappointed ain't the word... I got this phone because at the time I had been happy with my note 8 but it was time for an upgrade. Well I got and the no charger ticked me off. The freezing during search. Then the heat from it was crazy. I didnt know if I bought a darn phone or and ice box. It frozen and the heat defrosted it. I'm thinking this is my last Samsung and I been team Samsung my whole life.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on October 24, 2021
Posted by: AA83
from SC
Expertise:Intermediate
I gave the phone 4 stars because the volume is very low and it does not have a port for your headphones.
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 1, 2021
Hello AA83, thank you for sharing your experience with this phone. We appreciate your feedback! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Advise: Buy a used S10+ instead!
on November 26, 2021
Posted by: Dr Detroit
from The motor city, MI
Expertise:Intermediate
I'm a loyal Samsung customer however the latest phone is a big disappointment. No SDcard? No phone jack? No MST? The S21 is a big step backward.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 29, 2021
Hello Dr Detroit, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Quick and reliable
on November 29, 2021
Posted by: Anna
from North Carolina
Expertise:Intermediate
I love my Samsung Galaxy S21. It is extremely fast and intuitive as well as a user-friendly interface. It is also rare to now have a home screen permanently on display which I love on this phone so I can easily access its elements.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 18, 2022
Hello Anna, we're happy to hear you love this phone! Thanks for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
S21-5G Average smartphone
on December 2, 2021
Posted by: Ricky Tok
from New York
Expertise:Intermediate
It is a good phone with better performance than S20. However, the S21 lacks a SD card slot, has 8GB memory rather than 12GB, a downgraded display, no earphone jack, and difficult or impossible to obtain a S21-5G with 256GB storage from T-Mobile. If you have S10, Pixel 5 or a functionable S20 FE, skip the S21 upgrade and wait for the S22 release.
I would recommend this to a friend!
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 3, 2021
Hello Ricky Tok, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
These reviews are hilarious
on January 14, 2022
Posted by: ORandle
from Chicago, IL
Expertise:Expert
Clearly the best phone I've ever owned and I've had them all....early Samsung, iPhones, HTC, Treo's, the works. I came back to Samsung starting with the S10 because it was simply the best. The S21 Ultra is light years ahead of even that. Build, Quality, Performance, Design, Storage, EVERYTHING. I have 1000's of photos and over 2000 songs on this phone. The performance and camera are impeccable. I don't understand the bad reviews......#SAMSUNGFORLIFE
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No SD card slot
on February 24, 2022
Posted by: BPow
from Virginia
Expertise:Intermediate
Got this 2 months ago. The phone is good but it is a disappointment that Samsung did away with the SD card slot again & also it doesn't come with a charger. This is very disappointing & one of the best things about Samsung phones. If they continue the iPhone direction, I guess you might as well get an iPhone. Also unless I over looked it there is no way to change camera resolution in camera settings. Only way I've find is after the fact when editing a photo.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US