Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
4
Missing one feature, still an excellent phone
on September 14, 2021
Posted by: QuesoMan
from Phoenix, Az
Expertise:Intermediate
[This review was collected as part of a promotion.] I received my S21 5g through a promotional sale with my cellular provider, moving on from the S10e. The screen is zippy and the phone hardly ever lags or slows down, even with multiple apps open in the background. The 5G speeds are more than enoug for streaming music and movies, as well as downloading files, all while being able to changes apps at will. Gaming feels fantastic, even if at the moment there aren't too many games that can take advantage of the Snapdragon 888 processor. The camera quality is also stellar, and I've never been too excited about cameras. I appreciate being able to take clear pictures more than I thought I would. While there is a lot to love about this phone, I have sorely missed the SD card. I thought that I wouldn't be so impacted by losing it, but I love to keep my offline music and movies updated for when I travel. Even with 128gb it fills up quickly. If the next iteration of the Galaxy S line or the next FE phone were to come with an SD card slot, I would have no issue making the switch. To summarize, great phone, just needed an SD Card slot.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone
on September 14, 2021
Posted by: Byron
from CA
Expertise:Expert
[This review was collected as part of a promotion.] Here's a list of the amazing things:
1. Long battery life!
2. Amazing screen. 120hz is the real deal.
3. No lag. A very fast and smooth phone. No hiccups.
4. Very customisable methods for your buttons.
5. Game launcher is great. You can set it to make the game have high resource priority and be put on do not disturb.
6. Love how syncable your events are on the calendar.
2. Amazing screen. 120hz is the real deal.
3. No lag. A very fast and smooth phone. No hiccups.
4. Very customisable methods for your buttons.
5. Game launcher is great. You can set it to make the game have high resource priority and be put on do not disturb.
6. Love how syncable your events are on the calendar.
Best phone I've ever had this far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Glad I upgraded from iphone
on September 14, 2021
Posted by: Ssharma
from New York
Expertise:Expert
[This review was collected as part of a promotion.] I moved from iphone 11 to s21 and it was the best decision of my life. The phone is so smooth and have great features. Loved my s21
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, quality, and function
on September 14, 2021
Posted by: Joe117
from Portland, OR
Expertise:Intermediate
[This review was collected as part of a promotion.] I've thoroughly enjoyed my switch back to Samsung after a couple other brand phones. The last Samsung phone I had was the S5, and the difference is beyond comparison in every way. The last phone I had was the Pixel 3A XL. I thought I'd like the "true Android" experience better, but I am really enjoying the UI that Samsung has designed. Everything is very accessible, more customizable than previously, and snappy. The build quality is very good, only trumped my the S21 Ultra. I love the cameras, the camera features, and the clarity (especially the 64MP). My only qualm is that the camera will intermittently just "fail" and the application will close. Hopefully this is resolved in the next software update. Otherwise, it has a great battery, lasting all day with frequent use, a beautiful display, and clear audio.
It's definitely the best phone I've owned.
It's definitely the best phone I've owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Spectacular display!
on September 14, 2021
Posted by: Aaqib
from Fairfax, VA
[This review was collected as part of a promotion.] I bought this about 7 months ago on launch and have been loving since! The punch hole camera does not really interrupt so you get to enjoy the 120hz and the display is amazing. The performance is also very good and handled most if not all the games very well. The camera is also very good, I regularly take pictures and upload without even needing to edit!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good iteration
on September 14, 2021
Posted by: ant11
from Seattle
Expertise:Expert
[This review was collected as part of a promotion.] Small, incremental, but much needed improvements over the S20, at a better price.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic quality
on September 14, 2021
Posted by: Ryan
from San jose, California
[This review was collected as part of a promotion.] I've had the phone for a few months and it is smooth and high quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on September 14, 2021
Posted by: Pizzarules668
from Oregon, wi
Expertise:Intermediate
[This review was collected as part of a promotion.] Good phone, I have had it for 5-6 months and I have no problems with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US