Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6 out of 5
4.6
(2,029 Reviews)
Open Ratings Snapshot
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product. 
(
1,846 out of 1,946
)
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Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
4 out of 5
4
Futuristic features
on September 8, 2021
Posted by: Ctmbraves90
from New Jersey, NJ
[This review was collected as part of a promotion.] This phone realy feels like a taste of the future. The cameras are stunning and have so many modes. The phone has an amazing and fast screen with great software to compliment it. The overall design of the phone couldn't look cleaner. I really think this phone is something special.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It is a good phone.
on September 8, 2021
Posted by: Qantas108
from Wilton Manors, FL 33305
Expertise:Expert
[This review was collected as part of a promotion.] The phone is a solid. The only issue I initially had was it was so similar to the last one. But overall this phone has been a winner
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice clear screen-not to big and not to small
on September 8, 2021
Posted by: Neen09
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this phone in June and am loving it so far. The camera takes great pictures. The only con I have with it are the preloaded apps.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good phone could be better.
on September 8, 2021
Posted by: DVS1
from Santa Cruz, CA
Expertise:Expert
Good phone, too bad they removed some of the features that made the previous models great. Same as everyone else I'll complain about the lack of memory expansion, they should have never removed that. That was one key selling point at least for me to stay with Samsung. Now they look like their competitor the I-sores. I see the reason to remove the audio port but at least add an adapter. Also why are you mimicking the fruit products (by not providing a charger) are you really that desperate to be like them? The last thing that really is making me want to look for a new phone is the fact that I cannot charge my phone and my watch at the same time. You cannot power share while charging!!!! What is that about? I could do it in the S9 and the S10 why would you remove it from the new phones?! The charging was a huge selling point for me but now that it's gone I think I will look elsewhere for a better phone.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy
on September 8, 2021
Posted by: S21Mike
from Sunset Beach, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my S21 for a few months now and it's so much better than my last phone and so much easier to use.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on September 8, 2021
Posted by: Jacob
from Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] Like it's size and compact portability and 5G. Great and would recommend it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Transfer from Pixel
on September 8, 2021
Posted by: Nobig
from SLC
Expertise:Expert
[This review was collected as part of a promotion.] Would be a 5*, but some glitches when used Samsung app to migrate contacts etc from Pixel. Some contacts disappeared
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great.
on September 8, 2021
Posted by: Shahmir
from Fairfield,CA
Expertise:Expert
[This review was collected as part of a promotion.] You need add the headphone jack back and reduce the camera bump.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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