Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Easy to use
on September 1, 2021
Posted by: sirbobross
from Tallahassee, Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone is compatible with many apps and will serve any purpose necessary for any phone (and then some). There are so many interesting and easy features such as swiping with your palm to screenshot on your phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The size, the camera
on September 1, 2021
Posted by: Ellie
from Ks
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm happy I bought this Samsung phone has several great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value
on September 1, 2021
Posted by: Khalid
from lawrenceville, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] I am so happy to upgrade my S20 to S21 it big huge in the performance, features great screen even with sacrifices.it easier to hold and a bit less prone to accidental touches. the S21 display is an adaptive blue light filter that automatically adjusts the screen’s colors based on the time of day. Quick and long-lasting Battery
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bends easily
on September 1, 2021
Posted by: Anonymous
from Bolivar, La.
Expertise:Beginner
[This review was collected as part of a promotion.] The phone bends easily. It is not sturdy. Do not place it in your back pocket, when you sit down it will bend.
Features
5
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
An issue with
on September 1, 2021
Posted by: Maverick
from Dayton, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I have experienced problems with my speaker going out and had to get a replacement. My internet frequently disconnects. I receive complaints that my voice cuts in and out. Have also experienced reverberating of my voice. No one can find a solution to these issues
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 22, 2021
Hello Maverick, thank you for reaching out. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001255/) to an article that will help you troubleshoot the speaker. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727779
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727779
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 1, 2021
Posted by: Ikey
from Springfield, Mo.
[This review was collected as part of a promotion.] Both my wife and I had s7 edges so we needed an upgrade. The S21 5g is not only fast but has a lot of storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice screen!
on September 1, 2021
Posted by: Macman83
from Chicago,IL
[This review was collected as part of a promotion.] I bought this s21 in April. Love it just needs more memory & overheating issues.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on September 1, 2021
Posted by: richc57
from Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for a couple months and have been very happy with it so far. works well, takes great pictures and was an easy transition from my galaxy 9.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US