Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
This phone is amazing!
on September 1, 2021
Posted by: Angie12
from Tipp City, Ohio
Expertise:Expert
[This review was collected as part of a promotion.] I bought my original s21 and it kept shutting off. Thankfully Samsung honored the warranty and replacement it for free and have had no problems with the replacement. Amazing camera and features and performance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic !!
on September 1, 2021
Posted by: Willi4nd
from Florence, KY
Expertise:Intermediate
[This review was collected as part of a promotion.] Great camera, tons of storage, super fast and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on September 1, 2021
Posted by: Anonymous
from Camuy, Puerto Rico
Expertise:Expert
[This review was collected as part of a promotion.] Besides everything that it includes, what catched my eyes is the quality of the pictures taken by the camera. I love the moon when it is full, but never had the chance to get a good picture until I learned about this model. For the first time I catched the craters of the moon. Also other pictures as well are crystal clear and with brighter colors than former phones that I had. In love with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera!!!!
on September 1, 2021
Posted by: Jmyers
from Leavenworth, KS
Expertise:Intermediate
[This review was collected as part of a promotion.] Purchased a few months ago and I am very impressed with the camera and many other high end features of this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade
on September 1, 2021
Posted by: BBQJOHN
from Wichita, ks
Expertise:Expert
[This review was collected as part of a promotion.] Traded the 8+. Larger screen. Easy transition from the Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING
on September 1, 2021
Posted by: Leekatongue
from Alexandria MN
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched from a Google Pixel. To be honest, this phone had changed my life. The battery life is extremely dependable.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Good phone bad battery
on September 1, 2021
Posted by: Sharecroper59
from Dawsonville, Ga
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this phone month ago and the USB charging cord that came with device overheated and damaged battery in 2d week. Now battery will only charge to 25% and that takes several hrs
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Sharecroper59, thank you for bringing this to our attention. We are so sorry to hear of your experience. I can see why you're so upset. We would definitely like to look into this issue further. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729686
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729686
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE this Phone!!!
on September 1, 2021
Posted by: csmith
from West Hartford
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded to this phone from the Note 9. I loved all the features of the Note 9(even the size) and was hesitant about going to the S21, but soon realized it was completely worth it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US