Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
3
Love the camera!
on September 1, 2021
Posted by: Like a good neighbor
from Boston, MA
[This review was collected as part of a promotion.] The camera takes amazing pictures. I like the size of the phone as well. My main complaint is that access to 5G was a big reason to buy this phone, but there is a mix of networks around me. Where only 3G is available, the phone kept dropping calls. My service provider told me not to use the 5G setting.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hey there, thank you for reaching out. I understand how this must feel. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734373
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734373
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great overall features
on September 1, 2021
Posted by: Robert
from C.a.
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought 2 months ago very satisfied will recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast
on September 1, 2021
Posted by: Magna39
from Joseph, Or
Expertise:Intermediate
[This review was collected as part of a promotion.] I replaced because I had gotten my Pixel wet. (It was supposed to be water proof) the S5 is fast and small enough to fit in my pocket.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21- The best phone I've ever had
on September 1, 2021
Posted by: LRey
from San Diego, CA
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone about a month or so.
My first Samsung smart phone was the Galaxy S4 in white. I have tried other companies but I always end up coming back to Samsung's Galaxy line. There are plenty of reviews on YouTube for the phone. Especially the photography reviews showing its capabilities. This time I won't be trying anything else. My next upgrade will be a Galaxy phone again. Thank you Samsung.
My first Samsung smart phone was the Galaxy S4 in white. I have tried other companies but I always end up coming back to Samsung's Galaxy line. There are plenty of reviews on YouTube for the phone. Especially the photography reviews showing its capabilities. This time I won't be trying anything else. My next upgrade will be a Galaxy phone again. Thank you Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone!
on September 1, 2021
Posted by: Princess Sylvie
from Denver, CO
Expertise:Intermediate
[This review was collected as part of a promotion.] This is bar none, the BEST phone I ever had! I love all the features, and the camera is insane. I am looking forward to the next upgrade and know it will exceed all my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Great Features
on September 1, 2021
Posted by: King Asj
Expertise:Expert
[This review was collected as part of a promotion.] Not a special, just like Samsung S6.
S8 WAS BETTER THAN THIS
S8 WAS BETTER THAN THIS
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello King Asj, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on September 1, 2021
Posted by: Greg
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] it just works like it should. very good camera. Really like it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and beautiful pictures. I have ital
on September 1, 2021
Posted by: Silver fox
from Allentown, PA
Expertise:Expert
[This review was collected as part of a promotion.] I have my phone approximately three month and love it very much. This is my 4th galaxy phone thank you Samsung for great phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US