Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
4
easy to use.
on September 1, 2021
Posted by: capone
from pa
[This review was collected as part of a promotion.] got the phone couple months ago. good camera,easy to use. only downfall is don't have the heart rate monitor anymore
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the 3 cameras
on September 1, 2021
Posted by: Anonymous
from Kingfisher Oklahoma
Expertise:Expert
[This review was collected as part of a promotion.] My husband and I bought these phones and just love them! Best feature is the cameras! Love taking pics and the video is definitely high quality!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone Ever
on September 1, 2021
Posted by: HIppy
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought two of these phones and neither of us can stand them. They are NOT user friendly to the point you want to throw the phone at the wall!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello HIppy, thank you for reaching out. I understand how frustrating it can be to learn a new phone, but we're here to help! Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734702
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734702
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Super great features
on September 1, 2021
Posted by: Big Iron
from Jamestown ND
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a couple of months ago and I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful phone with premium screen
on September 1, 2021
Posted by: Maher
from Seattle, WA
Expertise:Expert
[This review was collected as part of a promotion.] Super happy with the phone. The screen is very bright, CPU is powerful, and it has an awesome camera.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love
on September 1, 2021
Posted by: Bigfoodguy
from Ankeny, IA
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the phone, but still learning some changes in button locations. Always like Samsung Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great love it would not change it for the world
on September 1, 2021
Posted by: Big D
from Jacksonville,Fl
Expertise:Expert
[This review was collected as part of a promotion.] SWEET love it best thing I could have bought galaxy is my new phone of choice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on September 1, 2021
Posted by: Mike No G
from Boston
Expertise:Expert
[This review was collected as part of a promotion.] Very disappointing. I've always bought Galaxies. 5G? How about no G.
If I knew. Would've kept my old phone
If I knew. Would've kept my old phone
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hey there, thank you for reaching out. I understand how it can feel when expectations don't quite meet. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734465
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734465
^Elizabeth
Written by a customer while visiting Samsung US