Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
2
I preferred my Note 8
on September 1, 2021
Posted by: Xanderh21
from Westmister, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] The Note 8 from which I upgraded gave me literally zero issues ever; I was VERY happy to switch from iPhone to Samsung, but the S21 has been problematic from day one: Google Assistant is very finicky; I often have to yell at my phone up to 3 times before it finally hears "Hey, Google" and when I'm driving, it seems like there's a 50% chance it will never hear me at all. I encountered an issue where my phone, without input from me, decided to completely delete/misplace text messages in random conversations (not full or all conversations, just older texts from random conversations without a clear pattern to determine why it did it). I had to have my first S21 replaced because after about 2 months it refused to connect to either of the two WiFi routers in my home claiming that it couldn't secure an IP address. I have significantly worse coverage at my home with the S21 - you would think this was due to having less 5G towers than 4G towers in the area, but even when I switch the setting to just do 4G, the internet is infuriatingly slower than the Note 8 was (like literally less than 1mbps at times). Even though I setup the T-Mobile visual voicemail app, whenever I get a voicemail I receive a notification from the Phone app instead, which leads me to the dial-in voicemail like I'm back in 2005 AND that notification can't be dismissed unless I do the dial-in OR it takes quite some time after I've listened to the voicemail in the visual voicemail app for it to dismiss itself. There's definitely more issues than this that I've encountered, but this is what I remember off the top of my. head and I'm tired of typing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello Xanderh21, thank you for sharing your experience with this phone. If I were in your position, I would be upset too. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143735032
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143735032
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
COOL FEATURES
on September 1, 2021
Posted by: Goodguy08
from Texas
Expertise:Expert
[This review was collected as part of a promotion.] I love the Galaxy Series. I've been a Sasung Galaxy guy for YEARS!! THE S21 IS COOL EXCEPT FOR THE SIZE. I WOULD KOVE TO WIN THE S21+ PACKAGE!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is much faster
on September 1, 2021
Posted by: John
from New York NY
Expertise:Expert
[This review was collected as part of a promotion.] I bought this a month ago and so far so good. I am happy with the cell phone. Thank you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
just an OK phone
on September 1, 2021
Posted by: noteworthy
from Watsonville, CA
Expertise:Expert
[This review was collected as part of a promotion.] I hate the fingerprint feature, because it leaves a circle mark on my screen protector. Just awful and inconvenient.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello noteworthy, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and picture quality.
on September 1, 2021
Posted by: Misty Worthy
from Aldrich, MO
Expertise:Expert
[This review was collected as part of a promotion.] I bought this a couple months ago and I absolutely love this phone and the features on it camera mode being the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: JRshort
from Seattle
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a few months back and love it, and it has great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, excellent battery lif
on September 1, 2021
Posted by: Bill
from Waynesboro, PA 17268
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought 2 S21s in early July and my wife and I have been very happy with them. Living in Waynesboro, PA we have not been able to take advantage of 5G, but that have been very efficient for 4G data and phone service.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on September 1, 2021
Posted by: ALLISON
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] Good phone. Great features. Video quality Great!!!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US