Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Great features
on September 1, 2021
Posted by: Robz1
from San Diego
Expertise:Intermediate
[This review was collected as part of a promotion.] Very happy with results, can't wait to see what's next.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but the 5g...eh
on September 1, 2021
Posted by: Bwiles
from Claremore, Ok
Expertise:Intermediate
[This review was collected as part of a promotion.] Since upgrading my phone from the Samsung Galaxy S9 to the S21 I have had more no connection detected
Or check your connection notices than ever before!!
Or check your connection notices than ever before!!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Comfortable
on September 1, 2021
Posted by: Misa
from New York
Expertise:Expert
[This review was collected as part of a promotion.] The size is perfect without compromising specs. The camera is an excellent feature.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works Perfect
on September 1, 2021
Posted by: Cujo1978
from Kansas City, MO
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this because I had to upgrade my previous phone in order to have 5G. I was apprehensive but I really like the phone and the features. The speakers are great, camera is clear and crisp. Overall very happy with it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's "OK"
on September 1, 2021
Posted by: FosterMom
from Houlton
Expertise:Intermediate
[This review was collected as part of a promotion.] Have had this a few weeks now and my biggest complaint is that the battery dies super fast...annoyingly fast. Also, the camera is not as great as I thought it would be.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello FosterMom, thank you for reaching out. I can see how difficult this must be for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. In order for us to look further into your concerns about the camera, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741323
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741323
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Fast with a clear display and great camera
on September 1, 2021
Posted by: Iberian
from California
Expertise:Expert
[This review was collected as part of a promotion.] Outside of the phone itself, Samsung makes it incredibly easy to move data over from either Apple or Android. Saves a lot of time trying to copy over data and re-setup your phone. Grabs contacts/message history/photos/etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 1, 2021
Posted by: Debbie
from Cyril Oklahoma
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought my phone about 6 months ago and I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but
on September 1, 2021
Posted by: Jonnygb
from Brogue pa
Expertise:Intermediate
[This review was collected as part of a promotion.] Well the cell service is shotty at best I. The country . This is more driven towards a city person . I love my phone but doesn't want to pick up my home wifi when it's only maybe 30 feet from it .
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello Jonnygb, thank you for reaching out. I understand how difficult this must be for you. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143735090
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143735090
^Elizabeth
Written by a customer while visiting Samsung US