Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
4
Great phone and camera, but overheats
on September 1, 2021
Posted by: Jpzrn1
from El Paso, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I was really excited about getting this phone. I have been extremely happy with the picture quality and ease of use, but initially, the phone would overheat to the point that it was uncomfortable to hold. In looking for solutions, I found this was a common complaint. Samsung did offer a software update that for the most part seems to have taken care of the problem, but I have to wonder if the fix limited some of the available features or efficiency.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s21
on September 1, 2021
Posted by: Rosalee
from Anderdon, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I love Samsung! Has great camera features, clear, and easy to navigate.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Screen size and color
on September 1, 2021
Posted by: Steph
from Indianapolis, IN
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone is easy to use and get around the application and settings. I'm so glad I upgraded to it. Can maneuver with easy one handed also.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Phone
on September 1, 2021
Posted by: Alan
from Bakersfield Ca
Expertise:Expert
[This review was collected as part of a promotion.] I purchased this phone over two months ago and it has worked flawlessly. Is has performed all application's that I currently use without any type of failures,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Powerhouse S21
on September 1, 2021
Posted by: ourhennhouse
from USA
Expertise:Expert
[This review was collected as part of a promotion.] Purchased S21 a month ago to replace a slow dying S9+ and it does not disapoint. Good battery life. Great camera. Great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone with great features!
on September 1, 2021
Posted by: Tess
from West Covina, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I am very happy and satisfied with my Samsung Galaxy S21 5G
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S21 5G
on September 1, 2021
Posted by: Marvell
from Jacksonville, Florida
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone the first day it came out because my S10 was having a few issues and the first thing I missed was the microSD card slot. It was really upsetting because I would have gotten the larger size but after a few weeks, I just moved passed it. Other than that, the sore and performance hasn’t slowed down and I love it. The edge screen is still my favorite feature and widgets are amazing!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Overall
on September 1, 2021
Posted by: Randomlyspontaneous
from Boston, MA
Expertise:Beginner
[This review was collected as part of a promotion.] So far a good experience with this phone. I switched from an IPhone to and Android so it's definitely been a learning process. Figuring out the different settings and nuances of the phone was frustrating and I'm still trying to work it all out. I was disappointed that it didn't come with a wall charger/ both ends are USB C. Biggest things I miss from my old iPhone is the easy airdrop option and being able to react to messages. Otherwise, I'm pleased with the the battery life and the camera quality/features. I'm sure things will get easier as I get used to an Android.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US