Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
5
Great features
on September 1, 2021
Posted by: Annette
from Prophetstown Illinois
Expertise:Expert
[This review was collected as part of a promotion.] I'm very happy with my new phone the charging is quick as needed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal Camera
on September 1, 2021
Posted by: MAG11123
from Chicago, IL
Expertise:Expert
[This review was collected as part of a promotion.] This phone was the upgrade to my Note 4 and has been nothing short of amazing - it is super fast, smaller and thus easier for me to use, and most importantl, the camera is phenomenal. I've used the camera for family events and the pictures produced were amazing. I am very happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
From a 4 ft cord to a 2 ft, why?
on September 1, 2021
Posted by: Samsung user from S1
from Leeward coast, Oahu
Expertise:Intermediate
[This review was collected as part of a promotion.] Okay overall review of the S21.
Opened the box and found a 2 foot cord, attached this to my S10 quick charger plug and initially charged up the phone so I could move the information to my new phone. After that few times, the phone looked like it was draining with the plug and so a reverse charge or non charge.
I had to buy a charging plug asap. Even though the customer service on the phone and in person said that should not be, but it does.
As for photos I love the night shots, the filter almost makes it a late afternoon earlh evening shot. This is some crazy camera.
The new Samsung cases with the stand is great.
But coming with a 2 foot cord is not useful at all. At work my outlet is about 3+ feet away, and so I have to go under the desk. The Verizon store does not have any 4-6 foot cords but a 10 footer. So either the 2 or 10 will have to do. They do this to make more purchases from people like us. So of course I bought the 10 foot cord, a waste I'd say.
Over all use after couple months is great, except when I am using the hot spot. When on the road, wifi is not always available and so I must use the hot spot. Sometimes it's seemless and other not so..my S10 connected right away and didn't drop like this S21. So that is why my rating is 3 star, average because not much of change and Hotspot doesn't give me ample download and upload speeds unlike the S10. If it wasn't for my battery going down, I'd keep my S10.
Opened the box and found a 2 foot cord, attached this to my S10 quick charger plug and initially charged up the phone so I could move the information to my new phone. After that few times, the phone looked like it was draining with the plug and so a reverse charge or non charge.
I had to buy a charging plug asap. Even though the customer service on the phone and in person said that should not be, but it does.
As for photos I love the night shots, the filter almost makes it a late afternoon earlh evening shot. This is some crazy camera.
The new Samsung cases with the stand is great.
But coming with a 2 foot cord is not useful at all. At work my outlet is about 3+ feet away, and so I have to go under the desk. The Verizon store does not have any 4-6 foot cords but a 10 footer. So either the 2 or 10 will have to do. They do this to make more purchases from people like us. So of course I bought the 10 foot cord, a waste I'd say.
Over all use after couple months is great, except when I am using the hot spot. When on the road, wifi is not always available and so I must use the hot spot. Sometimes it's seemless and other not so..my S10 connected right away and didn't drop like this S21. So that is why my rating is 3 star, average because not much of change and Hotspot doesn't give me ample download and upload speeds unlike the S10. If it wasn't for my battery going down, I'd keep my S10.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 28, 2021
Hello Samsung user from S1, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera features. Speed is excellent.
on September 1, 2021
Posted by: JLCbuckeye
from LaGrange, KY
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had the s21 for five months and am very happy with all the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on September 1, 2021
Posted by: Thumper15
from Lampasas, Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] Sleek unencumbered design and features...flawless operation and speed...meets and exceeds in all performance areas
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good phone
on September 1, 2021
Posted by: MaddogFo20
from south bend, In
Expertise:Expert
[This review was collected as part of a promotion.] I am overall satisfied with my phone. It's got an incredible camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!!!
on September 1, 2021
Posted by: BrianP
from Albany Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for about 3 months. I have had every Galaxy since the S3 except the S8. This is by far my favorite. It is super customizable. I prefer to you the Galaxy Store as opposed to the other well know app store. Using the Galaxy Store allows one to customize their S21 with Galaxy specific apps. The only complaint I have is this phone is not as loud as previous models. That said, using the Galaxy Store I am able to eliminate complaint.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Fantastic, doesn't have new BT version....
on September 1, 2021
Posted by: Heaslip92
from Rockford, IL
Expertise:Expert
[This review was collected as part of a promotion.] Awesome phone, display, battery life, durability, resolution of screen and for taking photos and videos, cool very useful new features, waterproof, layout, design buttons and settings I'm used to having had a Galaxy phone since the first. Works seamlessly with my Samsung devices such as Galaxy Watch 4 Classic 46mm, Galaxy Buds, and my 2 galaxy smart tags. Love everything about the phone but am very disappointed that Samsung did not incuude the new bluetooth capability that the galaxy S21+ 5G and S21 Ultra 5G have and no where when comparing mentioned it as part of difference among the 3 as well as no one through my carrier mentioning it whatsoever that I regret getting this version simply for that reason of not having the new ultra fast Bluetooth version I would have gotten the + or ultra had I been made aware or known which is required to use the only difference between the galaxy smart tags and tags+ which is why I did not buy the tag+ as the fast better new bluetooth version was "conveniently" left out of the S21 5G phone only but included in the S21+ 5G phones and the S21 Ultra 5G phones which I feel decieved not having it known as a difference between the 3 and I regret my purchase and wish I had bought the + or ultra and I highly recommend getting the bigger internal storage version of any phone due to no external storage, and the small price difference making it well worth the cost. And I encourage anyone to buy the S21+ 5G or S21 Ultra 5G and not the normal S21 5G if it can be afforded. Impresses with the phone but feel wronged by Samsung not including it in all 3 S21 5G phones like it very very much should have been and be.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US