Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
4
Good not great
on September 1, 2021
Posted by: Abel
from Houston, tx
Expertise:Intermediate
[This review was collected as part of a promotion.] I hold on to phones for 2 to 3 years and my previous phone was the Galaxy S10. There are not many discernable differences between the two. I was expecting more is all.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 1, 2021
Posted by: Justyn
from Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few weeks ago and it runs smoothly. I am able to hear a clearer voice from the people I call, the browsing the internet is fast and the pictures the camera takes is very clear as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on September 1, 2021
Posted by: Workman
from South eastern ct
Expertise:Intermediate
[This review was collected as part of a promotion.] Like everything about the phone except there is no headphone jack
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Operater Freindly compared to Apple
on September 1, 2021
Posted by: baz12
from Rochester, New york
[This review was collected as part of a promotion.] Purchase the phone 3 months ago and have been happy with it since, unlike apple I can open all my emails and documents without extra steps
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Expected more
on September 1, 2021
Posted by: CCjr
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] Had it for a few months not much better than old S8+
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Drops calls
on September 1, 2021
Posted by: Wosiewee
from Barnhart Missouri
Expertise:Intermediate
[This review was collected as part of a promotion.] Not at all happy with my new phone drops calls all the time text messages can't be sent. While driving done the highway i can't make a call BUT my husband sitting next to me with his A-21 without an issue how can this be?
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 28, 2021
Hello Wosiewee, thank you for reaching out. I understand how hard this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the signal. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143745215
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143745215
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 1, 2021
Posted by: Tech
Expertise:Expert
[This review was collected as part of a promotion.] I upagred from s10 e s21 is a good upagrde performance camra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size and features
on September 1, 2021
Posted by: Ballard
from Kittery, Me
Expertise:Expert
[This review was collected as part of a promotion.] I jumped from a s8 to the s21 and cannot be happier. The picture is great and everything is super fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US