Customer reviews from Samsung US
Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Average customer rating
4.6
(2,029 Reviews)
Rating breakdown 2,029 reviews
5 Stars
1,476
4 Stars
415
3 Stars
86
2 Stars
25
1 Star
27
95%of customers recommend this product.
(
1,846 out of
1,946)
Customer Reviews for Samsung - Galaxy S21 5G 128GB - Phantom Gray (Unlocked)
Customer Rating
1
Lemon
on August 9, 2021
Posted by: Corin
from Ma
This phone keeps restarting and I have mailed it in once to Samsung to fix and it is still doing this. This phone is such an inconvenience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 10, 2021
Hello Corin, thank you for bringing this to our attention. We apologize for how inconvenient this experience has been. I understand how this must feel. We would like to look into this further for you. Since you have already sent your phone in for service once, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143591470
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143591470
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Dismal on feature removal.
on August 12, 2021
Posted by: Pepper
from Usa
Expertise:Intermediate
I needed to upgrade my phone. Sadly sluggishness. battery drain, loss of SD card and removal of the headphone port mean I lose my music player. My work does not allow Bluetooth.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 13, 2021
Hello Pepper, thank you for sharing your experience with this phone. I can see that this is very important to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01201462/) to an article that will help you learn more about your phone's battery draining quickly on 5G service. In order for us to look into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601640
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601640
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!!
on September 1, 2021
Posted by: Sid76
from Casper, Wyoming
Expertise:Intermediate
[This review was collected as part of a promotion.] I like that a lot of the features stayed the same as the S10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Prefer this to iphone
on September 1, 2021
Posted by: Diablono
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] Upgraded . Finally replaced the old S8 phones we had
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome new features!!
on September 1, 2021
Posted by: Vsuarez3
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the phone as an experiment coming from iPhone, and I'm glad I did. It's awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I really like it.
on September 1, 2021
Posted by: Brandon
from Kansas City
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been getting the Galaxy series for awhile now and they're always good. I really like the S21 5G, but the one problem I have with it is when I go from wifi to regular data I have to sometimes restart the phone because it says no signal.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Really nice phone
on September 1, 2021
Posted by: Pegi
from Queens, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for about 2 months and I'm very happy with it. The camera is great. It has many pro features - I was able to photograph the moon in very clear detail. My only complaint is that I wish the zoom was better.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on September 1, 2021
Posted by: Momof3
from Hialeah, Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my phone for almost 6 months now, and there isn't anything I don't love about it. From the camera features to the phone itself I am in love!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US