Customer reviews from frigidaire.com
Frigidaire - 1.8 Cu. Ft. Over-the-Range Microwave - Stainless Steel
Average customer rating
4.4
(436 Reviews)
Rating breakdown 436 reviews
5 Stars
288
4 Stars
91
3 Stars
28
2 Stars
11
1 Star
18
Customer Reviews for Frigidaire - 1.8 Cu. Ft. Over-the-Range Microwave - Stainless Steel
Customer Rating
1
Horrible
on July 9, 2023
Posted by: Good mornin
Broken
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 10, 2023
We are saddened that you feel this way regarding your appliance. We would like to know more on what issue occurred so that we can check our resources on what assistance we can provide. Should you need further assistance, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect one for new home
on July 12, 2023
Posted by: arc98arc98
[This review was collected as part of a promotion.] It was a part of our new home and works quite well.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Defective door latch
on July 15, 2023
Posted by: Ctb2323
[This review was collected as part of a promotion.] Door latch broke and can’t find a replacement
Response from frigidaire.comBy Lauren, Online Outreach Specialist, July 17, 2023
Good day! We're sorry to hear that the experience with your microwave hasn't been the best. This isn't the impression that we would want to leave with you, and we would like to help. Please be on the lookout for an email from us so that we can discuss this further. We're looking forward to resolving this matter as quickly as possible.
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
3
Functional
on July 16, 2023
Posted by: KBone
[This review was collected as part of a promotion.] This microwave works fine. It has a reminder alert if you don’t hear the first one. One time I put something in early to get it ready, but then about 10 minutes later hit the minutes to start. The microwave was confused and wouldn’t work since it didn’t think there was anything in there. I had to open and close the door to make it start which was annoying.
Response from frigidaire.comBy Christi, Online Outreach Specialist, July 17, 2023
Thank you so much for taking the time to leave us a review, KBone. We're sorry to hear that you feel this way and would love to know more about what it is that you dislike about the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well, confusing menu.
on July 17, 2023
Posted by: Jessi001
[This review was collected as part of a promotion.] The microwave does its job well. It always heats everything evenly, and the correct heat timing is always easy to estimate as a result. My only issue is that the menu is quite confusing. At one point we got stuck in "demo mode" and thought that it was broken,.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Product
on July 17, 2023
Posted by: TDuong
[This review was collected as part of a promotion.] I'd strongly recommend this product. It's quite attractive, easy to use and very quiet.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great machine
on July 18, 2023
Posted by: Jack 357
[This review was collected as part of a promotion.] Only one irritant! Have to hit “time cook” each time with anytime over one minute. Would rather just hit the time itself such as “90’ seconds.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died after 2 months
on July 19, 2023
Posted by: Estesa1974
Purchased and had microwave installed. Used very few times. Died after 2.5 months- zero power.
Response from frigidaire.comBy Owen, Online Outreach Specialist, July 20, 2023
Hi Estesa1974,
Oh no! Thank you for bringing this up to our attention! This certainly not the kind of experience we want you to have. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. No worries, since you have mentioned that.
your microwave has no power, you can try the following troubleshooting steps, First, we need to turn the circuit breaker to the microwave off and back on. After that we need to check that the microwave's power cord is plugged in to the outlet securely and hasn't come loose. Third, we need to test the outlet with another small appliance such as a hair dryer or alarm clock. Lastly check the door switch, ceramic fuse, cut out or thermal fuse defects, and door latch assembly. If issue still persists after doing these troubleshooting steps. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Oh no! Thank you for bringing this up to our attention! This certainly not the kind of experience we want you to have. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. No worries, since you have mentioned that.
your microwave has no power, you can try the following troubleshooting steps, First, we need to turn the circuit breaker to the microwave off and back on. After that we need to check that the microwave's power cord is plugged in to the outlet securely and hasn't come loose. Third, we need to test the outlet with another small appliance such as a hair dryer or alarm clock. Lastly check the door switch, ceramic fuse, cut out or thermal fuse defects, and door latch assembly. If issue still persists after doing these troubleshooting steps. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com