Customer reviews from Samsung US
Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(927 Reviews)
Rating breakdown 927 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
13
1 Star
25
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
3
Good TV with broken hdmi2.1
on January 24, 2022
Posted by: AntonTer
it's already 1 year hdmi 4 port is not working with xbox series x.
i bought the tv in december 2021. install latest fw update. no effect.
lots of open discussions in the internet. according to rumors samsung developers already have sw fix for the issue. but it's not yet delivered.
lots of open discussions in the internet. according to rumors samsung developers already have sw fix for the issue. but it's not yet delivered.
even if it's going to be delivered - this is shame to have it broken for so long time.
be able to play 4k 120hz vrr hdr - that was one of selling points for me.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 24, 2022
AntonTer,
Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding input device connectivity, and that updating your TV's firmware did not resolve this issue. Please ensure your TV is running the most current firmware version (1903.0), as this includes input device performance updates.
Please know this version may not yet be available on your TV, but you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If your firmware is updated to the latest version and you are still experiencing issues, please reach out to Samsung Support so we can better investigate this. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding input device connectivity, and that updating your TV's firmware did not resolve this issue. Please ensure your TV is running the most current firmware version (1903.0), as this includes input device performance updates.
Please know this version may not yet be available on your TV, but you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If your firmware is updated to the latest version and you are still experiencing issues, please reach out to Samsung Support so we can better investigate this. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on October 26, 2022
Posted by: WildSteve
[This review was collected as part of a promotion.] I was a little skeptical about the performance of an outdoor TV but this TV has been awesome so far (a couple of months). It gets a fair amount of light during the day but its super bright and clear; I can always see the picture really clearly. The UI is actually really good and I was able to download apps like Spotify that didn't come pre-loaded. I run the whole thing off wifi and the streaming works well. Finally, the sound is great for what I need -- I was originally planning on getting a soundbar but probably won't after having used the TV for a bit.
Written by a customer while visiting Samsung US
Customer Rating
5
If you are on the fence...This is the one!
on August 15, 2020
Posted by: Gary
from Fort lauderdale, FL
i have to say... i love it! this has to be the brightest tv i have ever seen! at night i reduce the brightness.
i like if florida and the spot i have it in gets a lot of direct sun! and i have no problem seeing the picture!
i got the 55” which didnt come out at launch. it’great.
i like if florida and the spot i have it in gets a lot of direct sun! and i have no problem seeing the picture!
i got the 55” which didnt come out at launch. it’great.
i have four qled indoor tvs. 2019 82”, 2020 65” and a 2018 55” and 2017 55”.
the terrace is a true qled tv. the picture is amazing. the design is casing are cool. its heavier because of the water proof case. but not by a lot.
having it be a smart tv is great also.
my only complaint would be the speaker volume. you really do need to add some kind of speaker to the system.
i have thia tv installed on my balcony in a condo building.
but i love this tv!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Ambassador, OBA, August 18, 2020
Gary,
I am glad that The Terrace QLED 4K UHD HDR Smart TV is delivering on your outdoor entertainment expectations.
Powered by our proprietary QLED technology, it elevates your home theater enjoyment by upscaling any content to 4K magnificence – exceptional details, a billion+ refined colors, extreme contrasts, and more. Direct Full Array, Wide-Viewing Angle with anti-glare, 2000 nits brightness, and its Weather-Resistant durability further ensure that you can enjoy the same very best QLED viewing experience in your favorite outdoor spaces, rain or shine.
Our Terrace Sound Bar is a perfect fit to further elevate your entertainment enjoyment. It connects to your Terrace TV with Wi-Fi and Bluetooth, and withstands excessive temperatures and is weather rated IP55, to protect against dust and rain.
With a built-in woofer and wide-range tweeter, you can experience 210 watts of immersive sound with deep, rich bass, and hear consistently clear sound anywhere you sit.
Our customer care team is always happy to help should you have any questions. You can reach us at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
Thank you for choosing Samsung!
-Samsung Ambassador
I am glad that The Terrace QLED 4K UHD HDR Smart TV is delivering on your outdoor entertainment expectations.
Powered by our proprietary QLED technology, it elevates your home theater enjoyment by upscaling any content to 4K magnificence – exceptional details, a billion+ refined colors, extreme contrasts, and more. Direct Full Array, Wide-Viewing Angle with anti-glare, 2000 nits brightness, and its Weather-Resistant durability further ensure that you can enjoy the same very best QLED viewing experience in your favorite outdoor spaces, rain or shine.
Our Terrace Sound Bar is a perfect fit to further elevate your entertainment enjoyment. It connects to your Terrace TV with Wi-Fi and Bluetooth, and withstands excessive temperatures and is weather rated IP55, to protect against dust and rain.
With a built-in woofer and wide-range tweeter, you can experience 210 watts of immersive sound with deep, rich bass, and hear consistently clear sound anywhere you sit.
Our customer care team is always happy to help should you have any questions. You can reach us at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
Thank you for choosing Samsung!
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
TV didn’t last 3 months
on October 27, 2020
Posted by: Steve
from North carolina
Expertise:Intermediate
Purchased new in July 2020, have had to escalate and have 4 technicians assess the TV, still not fixed. Samsung May have rushed this to market, I would avoid this one
Pros: Realistic color, Bright display
Cons: Too big, Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Solutions, OBA, December 1, 2020
Steve:
Thank you for purchasing the 75" Terrace TV. I am sorry for the issues you have encountered with your TV that initial technical assessments have been unable to resolve. I apologize for the let-down. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your case, please contact us and reference your service ticket number. You can reach us via any of the following:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Thank you for purchasing the 75" Terrace TV. I am sorry for the issues you have encountered with your TV that initial technical assessments have been unable to resolve. I apologize for the let-down. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your case, please contact us and reference your service ticket number. You can reach us via any of the following:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Very clear
on September 15, 2020
Posted by: Bear
[This review was collected as part of a promotion.] The clarity is remarkable. I watch sports all the time and the colors, the movement and the sounds are magnificent!!
Written by a customer while visiting Samsung US
Customer Rating
5
This tv is awesome good quality beautiful picture
on November 22, 2020
Posted by: Eddie
[This review was collected as part of a promotion.] Love it you can tuck in the corner when not in use and have your photos displaying great picture nice sound I just love Samsung.PS buy the wheels easy to push around
Written by a customer while visiting Samsung US
Customer Rating
5
My BIG little TV
on April 24, 2021
Posted by: GGKK
[This review was collected as part of a promotion.] Great streaming!!!
Love it FOREVER!!!
Cant wait to upgrade and keep improving all this wonderful!!!
Love it FOREVER!!!
Cant wait to upgrade and keep improving all this wonderful!!!
Written by a customer while visiting Samsung US
Customer Rating
4
"mobile" television
on June 29, 2021
Posted by: adamk
[This review was collected as part of a promotion.] not my main tv. i use the tv across 2-3 diffeeent rooms in my house and for different events when im hosting parties speakers on this tv is premium! dont forget to get the wheels! makes this tv so much more enjoyable!
Written by a customer while visiting Samsung US