Hi Power1on,

Thank you for choosing The Frame TV and for sharing your review. I am glad to hear you are enjoying the apps featured on your new TV! Have you had a chance to try out the Samsung TV+ app? Samsung TV+ gives you subscription-free TV, movies, and sports with 150 channels and growing.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Thank you for choosing Samsung!

~ Samsung Specialist

Hello Andrey,

Thank you for your review of The Serif TV and for sharing your experience with connectivity issues. A network issue may be the cause. You may want to go through these steps to check your network connection:

1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

After performing the above steps, please try to reconnect your Bluetooth device to your TV. When connecting a Bluetooth device, please keep the following in mind:

- Bluetooth devices will not be remembered as these devices are used on demand. When the TV turns off, the Bluetooth device will disconnect, and the TV won’t reconnect automatically unless you choose to pair the device again.
- The TV and Bluetooth device may disconnect, depending on the distance between them. Your Bluetooth device will need to be within
- You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround), or TV SoundConnect simultaneously.
- Electronic devices may cause radio interference and other issues. Devices that generate electromagnetic waves must be kept away from the soundbar, such as microwaves, wireless LAN devices, medical equipment, etc.
- Lip-sync errors may occur.

A Bluetooth device may hum or malfunction:
- When part of your body is in contact with the Bluetooth device or the TV.
- When there are obstructions in between the TV and Bluetooth devices, such as a wall, corner, or office partitioning.

The device may not perform Bluetooth search or connection correctly under the following circumstances:
- If there is a strong electrical field around the Bluetooth device.
- If several Bluetooth devices are simultaneously paired with the speaker.

If you do not want Samsung TV Plus to run when turning on your TV, please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features

1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.

I hope these tips helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info

We hope to hear from you.

~ Samsung Specialist

Hi Martini4200,

Thank you for choosing The Terrace TV and for your review. We appreciate your feedback regarding image quality as well as Internet connectivity issues you are experiencing. A network issue may be the cause. You may want to go through these steps to check your network connection:

1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.

2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.

3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.

4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test

5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.

. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking.

Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic

Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings

You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.

Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness.
Go to Settings> General> Eco Solution> Ambient Light Detection

I hope this helps to improve your connection and picture. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist