Customer reviews from Samsung US
Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(927 Reviews)
Rating breakdown 927 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
13
1 Star
25
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Amazing, One of a Kind Swivel TV!
on June 29, 2021
Posted by: Kentopia26
[This review was collected as part of a promotion.] The Sero by Samsung is a work of Art. It looks like a display peice that also provides a high quality picture for TV, Movies and Gaming. A Must for modern technology lovers. This TV and its unqiue Swiveling Screen is a Show Stopper for any home. The Angle is perfect for viewing content and the picture quality is top notch. I LOVE MY SERO.
Written by a customer while visiting Samsung US
Customer Rating
5
this product is perfect for the family
on July 6, 2021
Posted by: nowhope588
[This review was collected as part of a promotion.] We use it for family night and gaming .
Streaming is quick and reliable
Picture quality is through the roof
Very easy-to-use and amazing for movie n gaming night
Streaming is quick and reliable
Picture quality is through the roof
Very easy-to-use and amazing for movie n gaming night
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 7, 2021
Hi nowhope588,
I'm glad to hear that you & your family are very happy with your new Sero TV! Not only does its screen rotate so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen. Another cool feature is the optional Sero Wheels that allow you to easily move your TV so you can enjoy it in any room of the house.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
I'm glad to hear that you & your family are very happy with your new Sero TV! Not only does its screen rotate so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen. Another cool feature is the optional Sero Wheels that allow you to easily move your TV so you can enjoy it in any room of the house.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Great until you want to use You Tube TV App
on May 21, 2021
Posted by: Jeff
from Doylestown, PA
great tv but unlike other samsung tvs, the you tube tv app crashes every time you use it. look up the black screen of death issues everyone has. every other samsung works great with you tube tv except this very expensive one. all this trouble to hang and set up and now i have to figure out how to get tv that works. save your money, buy real art and a real tv.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 24, 2021
Hi Jeff,
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible mount
on June 30, 2021
Posted by: Adrian
to echo other reviews, there's almost no way to install the tv according to their instructions. their instructions call for four screws per bracket, but the brackets aren't long enough to guarantee hitting two studs (they would need to be at least 24" wide). basically if you're lucky, you can hit one stud, and then have to try something with drywall (or take the drywall out and add wood blocking behind the wall).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Hi Adrian,
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesomely Designed TV
on April 25, 2021
Posted by: ExploreTheTechnoclogy
[This review was collected as part of a promotion.] Out of Box experience was really straight forward. After that setup was super smooth. Overall transition between Portrait and Landscape mode is really amazing. Picture quality is at par. Space was also super comfortable and fits into my office room perfect.
However bit disappointed with less support of Portrait mode Apps. I wanted to try some of the streaming apps in Portrait mode but seems the support is not there. But a good side is if you open any App and the TV is set to portrait mode, with user input it does switches to landscape mode.
So far really happy with the TV.
Written by a customer while visiting Samsung US
Customer Rating
5
The Sero is more than just a Smart TV
on June 29, 2021
Posted by: DotE
[This review was collected as part of a promotion.] The Sero is amazing. I use it as a Smart TV for streaming my favorite shows and it's always cool to show family and friends how it rotates not only with my remote but with my Samsung phone as well. I love how easy it is to pair with the Smart Things app, which doubles as a remote but also makes it a seamless experience to mirror my phone. This is where that uniqueness comes in when I want to view my social media feeds on the big screen. It brings a whole new level of experience to viewing social media content. I can view pictures as well and it's great being able to share content with others in the house rather than hovering over the phone. Music sounds great and it's easy to use my music apps on the TV. Another great feature is the Ambient mode and Cinemagraph feature. I can select a nature scene and listen to calming sounds before bed, while the screen dims automatically. It's very calming and I enjoy the many options available from the fireplace to a rainy day. One other feature that may not be discussed as much is, I also use this as a second display. The Sero has an HDMI port but I was curious to see if I could connect my computer wirelessly to it. I was able to have the Sero be a wireless extended display from my Windows laptop. The Sero is more than just a Smart TV. It displays artwork which adds to the background in the home. It serves as a way to share my phone content in Portrait Mode & as a second display. There's so much more to explore with this rotating TV!
Written by a customer while visiting Samsung US
Customer Rating
5
Full of features for the future.
on June 30, 2021
Posted by: Louie
[This review was collected as part of a promotion.] I love this television it is the bigger version of my phone . I use it to stream I get the weather on it .I use it for gaming and everything else f. I watch my shows on it daily . I cast movies to my television any time a new movie is available . I have it on a swivel wall mount so I do not miss a thing when I am watching it . I am a big big fan for sure . People out there get you one you'll understand .
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 2, 2021
Hi Louie,
I am glad to hear that you are very happy with your new The Sero TV! To compliment the visual entertainment experience, your Sero TV comes with a powerful 4.1 Channel, 60 Watt premium built-in speaker system.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
I am glad to hear that you are very happy with your new The Sero TV! To compliment the visual entertainment experience, your Sero TV comes with a powerful 4.1 Channel, 60 Watt premium built-in speaker system.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
It could use better speakers
on September 15, 2020
Posted by: Amor
[This review was collected as part of a promotion.] The speakers in this thing are tiny. For such a wide frame, they could have not only put larger speakers, but also multiple dedicated speakers for different frequency responses. Selling it as NSF friendly or apple play is deceiving due to this tiny speakers. It could also use a motion sensor similar to the frame that auto turns on when people are there, and it could use better iphone proximity sensing, it always wants to shut itself down claiming the phone is out of range when you're there in the same room. The edge of the serif washes down the blacks around the edges with its reflection. The back lid does not hide enough of a cavity to hide mush else than one tiny wire. They should put a built in antenna on these machines, again this could have been incorporated into the serifs frame. Now the good, it is quite beautiful.
Written by a customer while visiting Samsung US