Elder1:

Thank you for sharing your experience with the Mirroring feature of your Frame TV. Your TV may experience difficulties connecting to your device due to surrounding radio interference. You can try changing the frequency of the wireless access band, and then try to connect. For the best connection between your phone and TV, you may want to use a 5.0GHz connection if available. You may also want to try the following steps to check your network connection.

1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).

2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test

4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.

Should you need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions