Customer reviews from Samsung US
Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(927 Reviews)
Rating breakdown 927 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
13
1 Star
25
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Outdoor Pool TV
on October 25, 2022
Posted by: CarolinaLeo
[This review was collected as part of a promotion.] This Samsung was installed recently on our backyard Patio by the Pool. The second floor Carolina Porch provides shade mid-morning through the rest of the day but it still gets direct Sun for about 2 hours in the morning. The picture is easy to watch during all hours. The built-in sound is just right. No need for a sound bar for our application. It’s great for all seasons in the Carolinas.
Written by a customer while visiting Samsung US
Customer Rating
5
great picture
on September 15, 2020
Posted by: sonnyb976
[This review was collected as part of a promotion.] I really enjoy this TV over all of the other brands that I have tried.
Written by a customer while visiting Samsung US
Customer Rating
5
This Sero tv is a perfect tv
on April 21, 2021
Posted by: Hafeezman
[This review was collected as part of a promotion.] I use my Sero tv when i can to catch up with tv shows and movies. I like the samsung tv plus free channel as well because it has some live tv content with news as well. I mostly play spotify on portrait mode and i like the fact that it can display high-quality picture in that orientation. Also, the ambient mode feature is a great idea on this tv as well. I connect my ps4 pro to my tv and the visuals are stunning and game mode makes it even more perfect as you can see games in details. This Sero tv is the best tv i have had because it come with 4k resolution and powerful sound system so sound bar is not necessary at all. When i watch live soccer games, i am impressed with the visual quality and with few adjustment on the tv menu thank to tizen os, there are some feature that would make picture and HDR content look much better without having to manually change it all the time. This is a great purchase and if they make another type if this tv, i will definitely think about purchasing it one more time.
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly what the Dr. ordered
on June 16, 2022
Posted by: CincinnatiSharp
[This review was collected as part of a promotion.] Bought this TV for my back patio. I did not want to go with a cheaper TV and have problems with taking down during bad/cold weather. The other worry going with a lesser TV was the longevity of the product. I did not want to send a TV to the garbage/recycling facility every two years. The picture is fantastic and no issues with streaming Looking forward to many years of watching games with family and friends while hanging by the fire pit. .
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible failed tv
on December 9, 2022
Posted by: Jawill
from Rhode Island
Beware. This tv is terrible. 6 weeks after the one year warranty and half the screen is shadowy and green and Samsung will not do anything about it because the warranty expired 42 days ago. A super expensive tv that is now junk after a year. It is obviously a faulty product since I have never had a tv fail this quickly and notice a ton of other reviews with the same problem. I am so disappointed in Samsung for not addressing this and will never buy a Samsung again
Performance
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Great looking TV.
on October 24, 2023
Posted by: Knothappy
I bought this two months ago and I’m not happy with it. With minimal sunlight the picture goes dark.
Response from Samsung USBy Samsung Specialist, October 25, 2023
Knothappy,
I'm sorry to hear you're not fully satisfied with The Terrace TV's image quality. Please give us the opportunity to better assist with picture settings specific to your usage scenario and environment by calling Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
I'm sorry to hear you're not fully satisfied with The Terrace TV's image quality. Please give us the opportunity to better assist with picture settings specific to your usage scenario and environment by calling Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great size
on April 2, 2021
Posted by: Harleyguy
[This review was collected as part of a promotion.] However tv had to be returned due to picture freezing
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 5, 2021
Harleyguy:
Thank you for your review of the Samsung Terrace TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Thank you for your review of the Samsung Terrace TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Unit DOA - HUGE black vertical BAND
on September 11, 2021
Posted by: ProTech
from salinas Ca
my first outdoor tv. took top carton off, plugged it in.
tv still in carton. found a black band running down right side
tv still in carton. found a black band running down right side
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 13, 2021
ProTech,
I am very sorry to see that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
For physical damage which may have occurred during delivery, please know that you can initiate returns directly on the Samsung website under My Orders or by scrolling to the bottom of the Samsung home page and clicking on Order Support.
If you need further assistance for order related questions, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
I am very sorry to see that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
For physical damage which may have occurred during delivery, please know that you can initiate returns directly on the Samsung website under My Orders or by scrolling to the bottom of the Samsung home page and clicking on Order Support.
If you need further assistance for order related questions, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US