Customer reviews from Samsung US
Samsung - The Terrace Series 75" Class QLED Outdoor Full Sun 4K UHD Smart Tizen TV
Average customer rating
4.7
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
241
4 Stars
45
3 Stars
7
2 Stars
0
1 Star
4
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for Samsung - The Terrace Series 75" Class QLED Outdoor Full Sun 4K UHD Smart Tizen TV
Customer Rating
1
Unit DOA - HUGE black vertical BAND
on September 11, 2021
Posted by: ProTech
from salinas Ca
my first outdoor tv. took top carton off, plugged it in.
tv still in carton. found a black band running down right side
tv still in carton. found a black band running down right side
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 13, 2021
ProTech,
I am very sorry to see that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
For physical damage which may have occurred during delivery, please know that you can initiate returns directly on the Samsung website under My Orders or by scrolling to the bottom of the Samsung home page and clicking on Order Support.
If you need further assistance for order related questions, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
I am very sorry to see that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
For physical damage which may have occurred during delivery, please know that you can initiate returns directly on the Samsung website under My Orders or by scrolling to the bottom of the Samsung home page and clicking on Order Support.
If you need further assistance for order related questions, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Great looking TV.
on October 24, 2023
Posted by: Knothappy
I bought this two months ago and I’m not happy with it. With minimal sunlight the picture goes dark.
Response from Samsung USBy Samsung Specialist, October 25, 2023
Knothappy,
I'm sorry to hear you're not fully satisfied with The Terrace TV's image quality. Please give us the opportunity to better assist with picture settings specific to your usage scenario and environment by calling Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
I'm sorry to hear you're not fully satisfied with The Terrace TV's image quality. Please give us the opportunity to better assist with picture settings specific to your usage scenario and environment by calling Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
If you are on the fence...This is the one!
on August 15, 2020
Posted by: Gary
from Fort lauderdale, FL
i have to say... i love it! this has to be the brightest tv i have ever seen! at night i reduce the brightness.
i like if florida and the spot i have it in gets a lot of direct sun! and i have no problem seeing the picture!
i got the 55” which didnt come out at launch. it’great.
i like if florida and the spot i have it in gets a lot of direct sun! and i have no problem seeing the picture!
i got the 55” which didnt come out at launch. it’great.
i have four qled indoor tvs. 2019 82”, 2020 65” and a 2018 55” and 2017 55”.
the terrace is a true qled tv. the picture is amazing. the design is casing are cool. its heavier because of the water proof case. but not by a lot.
having it be a smart tv is great also.
my only complaint would be the speaker volume. you really do need to add some kind of speaker to the system.
i have thia tv installed on my balcony in a condo building.
but i love this tv!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Ambassador, OBA, August 18, 2020
Gary,
I am glad that The Terrace QLED 4K UHD HDR Smart TV is delivering on your outdoor entertainment expectations.
Powered by our proprietary QLED technology, it elevates your home theater enjoyment by upscaling any content to 4K magnificence – exceptional details, a billion+ refined colors, extreme contrasts, and more. Direct Full Array, Wide-Viewing Angle with anti-glare, 2000 nits brightness, and its Weather-Resistant durability further ensure that you can enjoy the same very best QLED viewing experience in your favorite outdoor spaces, rain or shine.
Our Terrace Sound Bar is a perfect fit to further elevate your entertainment enjoyment. It connects to your Terrace TV with Wi-Fi and Bluetooth, and withstands excessive temperatures and is weather rated IP55, to protect against dust and rain.
With a built-in woofer and wide-range tweeter, you can experience 210 watts of immersive sound with deep, rich bass, and hear consistently clear sound anywhere you sit.
Our customer care team is always happy to help should you have any questions. You can reach us at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
Thank you for choosing Samsung!
-Samsung Ambassador
I am glad that The Terrace QLED 4K UHD HDR Smart TV is delivering on your outdoor entertainment expectations.
Powered by our proprietary QLED technology, it elevates your home theater enjoyment by upscaling any content to 4K magnificence – exceptional details, a billion+ refined colors, extreme contrasts, and more. Direct Full Array, Wide-Viewing Angle with anti-glare, 2000 nits brightness, and its Weather-Resistant durability further ensure that you can enjoy the same very best QLED viewing experience in your favorite outdoor spaces, rain or shine.
Our Terrace Sound Bar is a perfect fit to further elevate your entertainment enjoyment. It connects to your Terrace TV with Wi-Fi and Bluetooth, and withstands excessive temperatures and is weather rated IP55, to protect against dust and rain.
With a built-in woofer and wide-range tweeter, you can experience 210 watts of immersive sound with deep, rich bass, and hear consistently clear sound anywhere you sit.
Our customer care team is always happy to help should you have any questions. You can reach us at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
Thank you for choosing Samsung!
-Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
TV didn’t last 3 months
on October 27, 2020
Posted by: Steve
from North carolina
Expertise:Intermediate
Purchased new in July 2020, have had to escalate and have 4 technicians assess the TV, still not fixed. Samsung May have rushed this to market, I would avoid this one
Pros: Realistic color, Bright display
Cons: Too big, Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Solutions, OBA, December 1, 2020
Steve:
Thank you for purchasing the 75" Terrace TV. I am sorry for the issues you have encountered with your TV that initial technical assessments have been unable to resolve. I apologize for the let-down. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your case, please contact us and reference your service ticket number. You can reach us via any of the following:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Thank you for purchasing the 75" Terrace TV. I am sorry for the issues you have encountered with your TV that initial technical assessments have been unable to resolve. I apologize for the let-down. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your case, please contact us and reference your service ticket number. You can reach us via any of the following:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great true outdoor TV
on May 23, 2022
Posted by: Jadams
[This review was collected as part of a promotion.] After attempting to use a normal TV outdoors and that TV quickly
Failing, I found that Samsung had entered the outdoor TV market. This is hands down the best outdoor TV option available at the moment. It’s fully encapsulated so no need to worry about the elements. After a year and a half on my uncovered patio it has held up perfectly. I get comments on how clear the picture is. No glare even when the sun is fully out. I highly recommend the Terrence sound bar. Excellent sound quality, combined with the TV you will have an amazing entertainment zone outside. Only complaint is the remotes. For an outdoor TV the remote does not
Have any type of outdoor rating. I’ve been through 2 already and they were never left out in the rain. Even just dew or moisture that accumulates from sitting outside for the day has ruined them. Nothing is perfect and aside from the remote this TV is close.
Failing, I found that Samsung had entered the outdoor TV market. This is hands down the best outdoor TV option available at the moment. It’s fully encapsulated so no need to worry about the elements. After a year and a half on my uncovered patio it has held up perfectly. I get comments on how clear the picture is. No glare even when the sun is fully out. I highly recommend the Terrence sound bar. Excellent sound quality, combined with the TV you will have an amazing entertainment zone outside. Only complaint is the remotes. For an outdoor TV the remote does not
Have any type of outdoor rating. I’ve been through 2 already and they were never left out in the rain. Even just dew or moisture that accumulates from sitting outside for the day has ruined them. Nothing is perfect and aside from the remote this TV is close.
Written by a customer while visiting Samsung US
Customer Rating
5
Great poolside TV to watch baseball games
on June 16, 2022
Posted by: GoCubs
[This review was collected as part of a promotion.] Wonderful television to add to your backyard. Day or night. Perfect for watching a baseball game from pool or hot tub. Everyone who sees our TV now asks where they can get one.
The audio is sent to our landscape speakers with no delay and the audio can played on all speakers in our house.
I would also recommend a sound bar when you do not want to use the landscape speakers.
I would also recommend a sound bar when you do not want to use the landscape speakers.
Great product to finish off a pool area. Another reason you won't want to leave your house.
Written by a customer while visiting Samsung US
Customer Rating
5
So brite and awesome picture quality.
on June 17, 2022
Posted by: MandR
from Queen Creek, AZ
we are so happy with the terrace, we enjoy sitting in our patio and watching our favorite sporting events. all of our friends are blown away by the quality of the picture and the brightness of the screen. if you are looking for a great outdoor experience dont forget to add the 200 watt terrace sound bar it’s a must have to complete the outdoor lifestyle.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Terrace 65" beast
on September 2, 2020
Posted by: Albud
look this tv is by far the best outdoor tv i have had in many years. the nit brightness is off the chain. the clarity and contrast is great.
i have this next to our pool running misters everywhere and it just performs. running sonos speaker set-up and hdmi from inside receiver.
flawless connections. i'm a huge sony tv guy, but this is samsung's first intro to outdoor, and they did not skimp on anything!! pull the trigger, you will really surprised.
flawless connections. i'm a huge sony tv guy, but this is samsung's first intro to outdoor, and they did not skimp on anything!! pull the trigger, you will really surprised.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US