Customer reviews from Samsung US
Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(927 Reviews)
Rating breakdown 927 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
13
1 Star
25
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
2
Beautiful TV, but the new mount is awful
on March 20, 2021
Posted by: Thomas
from Los Angeles, CA
i want to echo what the previous reviewers below have stated about the new mounting hardware.
upon unboxing i saw the new mount had been split into two pieces and new immediately it was a dud. beyond the annoyance of positioning/leveling the clamps in the back slide so i have little faith in this wall mounting process.
samsung, please address this issue. it's clearly a problem and such a shame, too, since the functionality and use of the tv is incredible.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Thomas,
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
This product is cool
on April 9, 2021
Posted by: Crystalrjm
[This review was collected as part of a promotion.] This tv has great picture and sound. I traded from a roku TV and I thought I loved it until I got this tv and now I'm IN love, I just hope it's lifetime is longer....
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 12, 2021
Crystalrjm:
I am glad to hear that you are enjoying your new Serif TV! In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I am glad to hear that you are enjoying your new Serif TV! In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Stunning TV
on March 22, 2021
Posted by: SKGDC
from Washington, DC
pros:
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
cons
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
my wife thought this was a splurge when i purchased it, but she loves it and won't let me ever buy a "normal" tv again
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
No wall mount for portrait any TV
on May 27, 2021
Posted by: Danidee
from FL
there is no wall mount for this samsung television. or any samsung that allows the televisions to be mounted in portrait (vertical) mode. the promise was that one would be released this year. still none. i am sad.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Danidee,
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great quality
on October 7, 2020
Posted by: Golz
[This review was collected as part of a promotion.] Good for price good image great sound overall good buy
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever!
on October 4, 2020
Posted by: JDlovesit
[This review was collected as part of a promotion.] Love everything about this TV! Love watching movies, listing to music. I love to cast my laptop to it as well when I'm doing my class work or attending my live lecture classes! It looks super clean its like I'm right there right in thr mix! Would recommend it to anyone who is a samsung lover!
Written by a customer while visiting Samsung US
Customer Rating
4
great.
on October 17, 2020
Posted by: Dairy
[This review was collected as part of a promotion.] As soon as me and my wife baught this tv it hasn't been turned off i love the picture quality for game day my wife lives the fact that it looks so real she knows what the meals she is learning off of her cooking shows is suppose to look like to the very last detail. And are two boys just love how real it is for the grand theft auto games...
Written by a customer while visiting Samsung US
Posted by: Justin
the instructions for this tv are certainly not clear. you are lucky if you hit two studs perfectly where you want the tv. i suggest going to the hardware store and getting dry wall achors. it took me about one hour to figure out how to mount the tv. there is a template included but trying to use that and make it level is difficult but not impossible. i wouldn’t go too crazy trying to get the template level becuase you do have a good amount of correction once its hung. just need to make sure you get the height correct. once hung it looks beautiful. so thin, and near flush to the wall.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US