Customer reviews from Samsung US
Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(927 Reviews)
Rating breakdown 927 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
13
1 Star
25
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Samsung - 75" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Minimal Perfectionism
on June 29, 2021
Posted by: cyk901215
[This review was collected as part of a promotion.] This TV has been my dream TV and I debated for a long time if I wanted the Serif or Frame TV for my new house. I went with the Serif and I'm not disappointed by any means. The packaging was simplistic and installation was super easy. Everyone compliments my TV and I love the quality in terms of both esthetic and display.
Written by a customer while visiting Samsung US
Customer Rating
3
Great tv
on September 24, 2021
Posted by: Angeldakota
[This review was collected as part of a promotion.] The best TV I ever owned. I love all the extra features it has and I recommend d everyone gets one
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
Angeldakota,
I'm happy to hear The Serif TV has exceeded your expectations! If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
I'm happy to hear The Serif TV has exceeded your expectations! If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful picture
on October 17, 2021
Posted by: NascarBilly
[This review was collected as part of a promotion.] It's a great way to watch the game on Sunday, the picture quality is fabulous and the speakers are very good also it almost makes it seem like you're at the game
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 18, 2021
NascarBilly,
I'm glad to hear you're enjoying the image and sound quality of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
I'm glad to hear you're enjoying the image and sound quality of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product: Won't Turn On
on January 15, 2022
Posted by: tktdinh
Expertise:Intermediate
I bought this TV new from this website. It only turned on once and not again. When I tried to ask Samsung to repair it, they would neither replace nor repair the product. No quality assurance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 17, 2022
tktdinh,
Thank you for purchasing The Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power
supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is
correctly connected to the power supply.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on. - If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - Make sure that the correct source is selected on the Home Screen.
If the same problem continues, please contact our Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing The Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power
supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is
correctly connected to the power supply.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on. - If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - Make sure that the correct source is selected on the Home Screen.
If the same problem continues, please contact our Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Dispointment
on January 18, 2022
Posted by: Thermite
from Gulf Breeze, Florida
Expertise:Expert
April 2021 purchase December 2021 black spot fail. Product below expectation for Samsung hype and price point.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 19, 2022
Thermite,
Thank you for choosing Samsung's Frame TV and for sharing your experience with screen abnormalities you are seeing. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing Samsung's Frame TV and for sharing your experience with screen abnormalities you are seeing. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great true outdoor TV
on May 23, 2022
Posted by: Jadams
[This review was collected as part of a promotion.] After attempting to use a normal TV outdoors and that TV quickly
Failing, I found that Samsung had entered the outdoor TV market. This is hands down the best outdoor TV option available at the moment. It’s fully encapsulated so no need to worry about the elements. After a year and a half on my uncovered patio it has held up perfectly. I get comments on how clear the picture is. No glare even when the sun is fully out. I highly recommend the Terrence sound bar. Excellent sound quality, combined with the TV you will have an amazing entertainment zone outside. Only complaint is the remotes. For an outdoor TV the remote does not
Have any type of outdoor rating. I’ve been through 2 already and they were never left out in the rain. Even just dew or moisture that accumulates from sitting outside for the day has ruined them. Nothing is perfect and aside from the remote this TV is close.
Failing, I found that Samsung had entered the outdoor TV market. This is hands down the best outdoor TV option available at the moment. It’s fully encapsulated so no need to worry about the elements. After a year and a half on my uncovered patio it has held up perfectly. I get comments on how clear the picture is. No glare even when the sun is fully out. I highly recommend the Terrence sound bar. Excellent sound quality, combined with the TV you will have an amazing entertainment zone outside. Only complaint is the remotes. For an outdoor TV the remote does not
Have any type of outdoor rating. I’ve been through 2 already and they were never left out in the rain. Even just dew or moisture that accumulates from sitting outside for the day has ruined them. Nothing is perfect and aside from the remote this TV is close.
Written by a customer while visiting Samsung US
Customer Rating
5
Great poolside TV to watch baseball games
on June 16, 2022
Posted by: GoCubs
[This review was collected as part of a promotion.] Wonderful television to add to your backyard. Day or night. Perfect for watching a baseball game from pool or hot tub. Everyone who sees our TV now asks where they can get one.
The audio is sent to our landscape speakers with no delay and the audio can played on all speakers in our house.
I would also recommend a sound bar when you do not want to use the landscape speakers.
I would also recommend a sound bar when you do not want to use the landscape speakers.
Great product to finish off a pool area. Another reason you won't want to leave your house.
Written by a customer while visiting Samsung US
Customer Rating
5
So brite and awesome picture quality.
on June 17, 2022
Posted by: MandR
from Queen Creek, AZ
we are so happy with the terrace, we enjoy sitting in our patio and watching our favorite sporting events. all of our friends are blown away by the quality of the picture and the brightness of the screen. if you are looking for a great outdoor experience dont forget to add the 200 watt terrace sound bar it’s a must have to complete the outdoor lifestyle.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US