Customer reviews from Samsung US
Samsung - The Terrace Series 75" Class QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(928 Reviews)
Rating breakdown 928 reviews
5 Stars
694
4 Stars
162
3 Stars
35
2 Stars
13
1 Star
24
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Samsung - The Terrace Series 75" Class QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Love it
on October 18, 2021
Posted by: Djrolo
[This review was collected as part of a promotion.] I use it to watch movies and news and all good movies with Netflix and Hulu and Disney plus and hbo
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 6 months
on December 3, 2021
Posted by: Connie
from Rossmoor, CA
Expertise:Intermediate
6 months after I purchase it stopped turning on. It would not recommend this TV.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 3, 2021
Connie,
Thank you for your review of The Frame TV and for sharing your experience. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for your review of The Frame TV and for sharing your experience. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great design, but clunky interface
on December 9, 2021
Posted by: Lija
i love the look of this tv, and the fact that it has a minimalist stand although i wish that the stand was a bit taller. the picture quality is nice too.
but i am disappointed in the interface. lots of bloatware and apps that can't be uninstalled. adds that cannot be opted out of.
additionally, i could not find a way to make my most frequently used apps to show up first in the app row.
the voice assistant does not have a voice wake feature (this was not made clear in the product description). so every time i want to use the voice assistant, i have to have the remote in my hand and press the microphone button. talk about useless... in that regard, my old non-smart tv with amazon's fire cube connected to it provided a better experience...
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 9, 2021
Lija,
Thank you for your review of The Serif TV and for sharing your experience with the voice assistant feature, as well as moving apps. Please know you can customize the Smart Hub (which launches at the bottom of your TV screen) by removing apps from or adding apps to the home screen.
To remove an app from the TV's Smart Hub, navigate to the app you want to remove. Then, press and hold the ‘Enter’ button in the middle your remote’s directional button pad and select Remove. Select Remove again to confirm. You can also move an app to another location by selecting Move.
To add an app that may not already be on your Smart Hub, go to: Home > Apps > Select the desired app. From there, you can add to home, lock, move, reinstall or delete.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for your review of The Serif TV and for sharing your experience with the voice assistant feature, as well as moving apps. Please know you can customize the Smart Hub (which launches at the bottom of your TV screen) by removing apps from or adding apps to the home screen.
To remove an app from the TV's Smart Hub, navigate to the app you want to remove. Then, press and hold the ‘Enter’ button in the middle your remote’s directional button pad and select Remove. Select Remove again to confirm. You can also move an app to another location by selecting Move.
To add an app that may not already be on your Smart Hub, go to: Home > Apps > Select the desired app. From there, you can add to home, lock, move, reinstall or delete.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
I value most a tv that works
on January 3, 2022
Posted by: susieq
from mississippi
this has been a nightmare.. the tv continues to buffer and black out. ... what a shame!! i ordered the 55 frame.
i will not recommend.
i will not recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 4, 2022
susieq:
Thank you for purchasing The Frame TV and for your review. I am very sorry to hear that you are experiencing issues with your screen randomly going blank. There are a number of reasons this may be happening.
• Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV.
• Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources.
• Inputs setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue.
• Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue.
• Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved. (30 minute intervals)
• Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed.
Should you need further assistance, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
- Samsung Advisor
Thank you for purchasing The Frame TV and for your review. I am very sorry to hear that you are experiencing issues with your screen randomly going blank. There are a number of reasons this may be happening.
• Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV.
• Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources.
• Inputs setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue.
• Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue.
• Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved. (30 minute intervals)
• Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed.
Should you need further assistance, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
- Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Simple Install, Great Features and Picture
on January 10, 2022
Posted by: Jiles
from castle rock, co
Expertise:Expert
We added a 55" frame in our dining area and it made a huge difference in the room. The artwork looks amazing and we can use the tv for news in the mornings. The integration with ring is also super cool. The rotating artwork with the turn on sensor is worth the price of admission.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance in portrait mode
on February 5, 2022
Posted by: Singram
from Tipp City Ohio
based upon the advertising on the 2021 model viewing in portrait mode is misleading and has been a disappointment. the frame tv has limited abilities in portrait mode to view tv or use as a monitor in full view portrait mode and is not diclosed in any information provided by samsung of its limited screen size until you set it up and realize that frame tv is an inferior product than described by the manufacturer.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 7, 2022
Hi Singram,
Thank you for your review of Samsung's 55" Frame TV. Please know the 32" and 43" Frame TV models both feature out-of-the-box Vertical Mode / 9:16 Screen Support.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of Samsung's 55" Frame TV. Please know the 32" and 43" Frame TV models both feature out-of-the-box Vertical Mode / 9:16 Screen Support.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
TV is great but missing pieces.
on February 7, 2022
Posted by: TimT
the samsung frame tv is great but the box was missing pieces for the flush wall mount. i have had numerous calls with support and close to 5 months later i still can't hang the tv on the wall because i'm missing a complete wall mount.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 7, 2022
TimT,
We appreciate you sharing your experience regarding the wall mount missing from your Frame TV's box. Please contact Samsung Support again so we can provide you with additional assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you sharing your experience regarding the wall mount missing from your Frame TV's box. Please contact Samsung Support again so we can provide you with additional assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great outdoor tv
on February 9, 2022
Posted by: Mike
from NJ
ultra bright and easy to see in the sun. made a great addition to my backyard. sound could have been a little better but i guess that’s why they want you to buy the sound bar. for this price it should have been better. i ended up hooking it up to my sonance mag 6.1 surround sound system outside via hdmi arc port and it’s amazing now. just wish it wasn’t so heavy because there aren’t many outdoor tv mounts on the market to hold something this big and heavy. maybe samsung could come out with their own mount for it. also wish it had some sort of security latch on it to make it harder for someone to steal. i ended up finding an aftermarket wire cable that screws into the vesa mount to help secure it. other than that i wouldn’t change a thing. but let’s see how long it lasts outside.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US