Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Posted by: Noah M
from Chicago, IL
Gender:Male
Verified Purchase:Yes
This product is marketing to work with Wemo switches and outlets but the details regarding specifications and needing other devices to control this isn't made obvious and now I can't use this switch and can't figure out how to return it.
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo, Customer Support, May 19, 2021
Hi, Noah M,
The Wemo WSC010 is a Bluetooth powered HomeKit which can control HomeKit-enabled Wemo devices that are part of an Apple Home and part of a Scene. Also, it requires an Apple home hub to control devices on your HomeKit network, and is designed to activate Apple Home Scenes, individual devices and groups of devices. Please take note as well that it requires the Apple Home app for setup. The Apple Home app is only available on iOS and macOS devices. However, we can have our Product Experts assist you with this by reaching out over email at WemoCares@belkin.com with your contact info, devices info (App and OS version), and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
The Wemo WSC010 is a Bluetooth powered HomeKit which can control HomeKit-enabled Wemo devices that are part of an Apple Home and part of a Scene. Also, it requires an Apple home hub to control devices on your HomeKit network, and is designed to activate Apple Home Scenes, individual devices and groups of devices. Please take note as well that it requires the Apple Home app for setup. The Apple Home app is only available on iOS and macOS devices. However, we can have our Product Experts assist you with this by reaching out over email at WemoCares@belkin.com with your contact info, devices info (App and OS version), and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Tim L
Gender:Male
Verified Purchase:Yes
This product is not ready for prime time. 50% of the times, it does not trigger my devices. I even moved my HomePod very close to it (~ 5 feet), yet, the result is the same.
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo, Customer Support, May 18, 2021
Hi, Tim L,
It is recommended to use the version of iOS or iPadOS devices. Thus, we would like to have this checked with our Product Experts by sharing this through WemoCares@belkin.com. Send along your contact info as well as the link of this review, for reference.
Regards,
Elyza
Wemo Support
It is recommended to use the version of iOS or iPadOS devices. Thus, we would like to have this checked with our Product Experts by sharing this through WemoCares@belkin.com. Send along your contact info as well as the link of this review, for reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Jerry Costin
from Texas
Gender:Male
Verified Purchase:Yes
You have to hit a button 4 or 5 times to get it to react.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, May 17, 2021
Hi Jerry Costin,
We have taken note of your feedback. Let’s have our Product Experts assist you with this.
Please email us more details at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Kyla
Wemo Support
We have taken note of your feedback. Let’s have our Product Experts assist you with this.
Please email us more details at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Anonymous
from USA
Verified Purchase:Yes
This is a great concept. It is fairly easy to connect to HomeKit. Sometimes the triggered devices are slow to react or do not react at all. I am using bluetooth, hopefully the thread update will fix this.
I would recommend this to a friend!
Response from belkin.comBy Wemo, Customer Support, May 18, 2021
Hi, MiScKr,
Please make sure that your home hub is using the latest software. Allow us to have your Wemo WSC010 checked with our Product Experts at WemoCares@belkin.com with your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Please make sure that your home hub is using the latest software. Allow us to have your Wemo WSC010 checked with our Product Experts at WemoCares@belkin.com with your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Posted by: MattW
Verified Purchase:Yes
Starting with the mount: the magnet is too weak, and the sides are too sloped, resulting the the Stage falling out of the mount regularly.
Now to the functionality: it works less than half the time. Simply, button presses don't result in the programmed activity actually occurring. Hoping, like many here, that thread improves this behavior.
It's a lovely piece of hardware, though, and has a really nice feel to it.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin Support, Customer Service, May 17, 2021
Hi, MattW,
We appreciate your writing a review for the Wemo Stage Scene Controller. We would like to have our Product Experts assist you further with the product. You can share more details at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Jan
Wemo Support
We appreciate your writing a review for the Wemo Stage Scene Controller. We would like to have our Product Experts assist you further with the product. You can share more details at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Jan
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Dr Shishenheimer
Verified Purchase:Yes
Didn’t realize it’s BT only right now. Thread support meads to be activated. Right now it’s useless. My hub is across the house-too far away to connect. I’ll update review once thread support is activated and I can connect with WIFI.
Response from belkin.comBy Belkin, Customer Service, May 16, 2021
Hi, Dr Shishenheimer,
We appreciate the time in posting your review. We're eager to learn more details about the challenges that you have with our Wemo Stage Scene Controller, WSC010. Let us know how it goes by sending an email at WemoCares@belkin.com along with your contact details and the link to this review as a reference.
Regards,
Carl
Wemo Support
We appreciate the time in posting your review. We're eager to learn more details about the challenges that you have with our Wemo Stage Scene Controller, WSC010. Let us know how it goes by sending an email at WemoCares@belkin.com along with your contact details and the link to this review as a reference.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Anonymous
from NC
Gender:Male
Verified Purchase:Yes
The magnet in the wall plate is weak so care must be taken not to knock the controller off the wall when using it. Scenes are often not set on the first button press. The controller illuminates a light to show when a button press has been performed, and inexplicably the product does not respond to multiple button presses in a short period of time (e.g., push button 1 and then push button 2 to set two different scenes). I will be returning or discarding this.
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo, Customer Support, May 10, 2021
Hi, Travis,
Replacing its battery and making that there is not other object or stickers behind the controller will help us isolate the concern. You may also try controlling them behind the Apple HomeKit App and see if it makes any difference. We totally understand you and respect your decision. However, in case you have further concern with it or with any of our products, please feel free to email us at WemoCares@belkin.com so we can have you assisted with our Product Experts. You may send along your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Replacing its battery and making that there is not other object or stickers behind the controller will help us isolate the concern. You may also try controlling them behind the Apple HomeKit App and see if it makes any difference. We totally understand you and respect your decision. However, in case you have further concern with it or with any of our products, please feel free to email us at WemoCares@belkin.com so we can have you assisted with our Product Experts. You may send along your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Posted by: ccaum
from Portland, OR
Gender:Male
Verified Purchase:Yes
Unfortunately this product is far too slow. It takes several seconds between pushing the button and the Home Hub triggering the automation. When Thread is enabled it’s probably going to be much better.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, May 10, 2021
Hi, ccaum,
We's like to learn more details about the challenges that you have. Make sure to run the latest Wemo App and OS version of the handheld devices being used. With the link to this review and your contact details, please send an email at WemoCares@belkin.com along with your contact details and the link to this review for our reference. Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
We's like to learn more details about the challenges that you have. Make sure to run the latest Wemo App and OS version of the handheld devices being used. With the link to this review and your contact details, please send an email at WemoCares@belkin.com along with your contact details and the link to this review for our reference. Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com