Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Posted by: Henry S
from East Coast
Verified Purchase:Yes
My original one failed for a reason nobody could figure out. The replacement wouldn’t connect at first, but finally did on its own.
I would recommend this to a friend!
Response from belkin.comBy Wemo Support, February 10, 2025
Hi, Henry S,
Thank you for sharing your feedback. For assistance, you can send us an email at WemoCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Michelle
Wemo Support
Thank you for sharing your feedback. For assistance, you can send us an email at WemoCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Michelle
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Great switch, poor energy usage.
on June 29, 2024
Posted by: colorado_io
This switch could be brilliant. If not for the battery drain issue. Battery is dead in 48 hours. I bought 10 of these switches 2 years ago and have been hoping they would fix the issue via a firmware update, but the issue remains two years later. Do not buy these. I really wish I could recommend them as they are easy to setup with Apple Home and easy to configure. Cost of batteries and time lost swapping out batteries is not worth it.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, July 3, 2024
This certainly is not the experience we wanted you to have with the product. We’d like to have our phone support team investigate the setback further. Please reach out to the team through our hotline: https://www.belkin.com/support-article/?articleNum=55022
Regards,
JC
Belkin Support
Regards,
JC
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
Rarely even works - Avoid this
on February 21, 2024
Posted by: smd83
The majority of the time, this does not work.
Removing the battery usually doesn't fix the issue either.
Removing the battery usually doesn't fix the issue either.
Removing and reading to my home makes it work for less than a day.
I regret buying this.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, February 23, 2024
Hi, smd83,
The behavior of the Wemo device is far from expected and we'd like to check this out further. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022, so our Product Experts can check it real time, and assist forward.
Regards,
Carl
Wemo Support
The behavior of the Wemo device is far from expected and we'd like to check this out further. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022, so our Product Experts can check it real time, and assist forward.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Needs serious firmware issues resolved
on January 22, 2024
Posted by: Lorin Millsap
I purchased this. It works but doesn’t. If got it paired by HomeKit and while it has slight delay in its response, it’s not too bad. The real issue is that it drains the CR2032 battery dead in under 48 hours. Apparently the implementation of low energy thread has a flaw that drains far more power than it should.
Response from belkin.comBy Customer Service, January 23, 2024
Hi, Lorin,
Let us check the unit further and assist forward with your challenges with the Wemo WSC010. Please call our Wemo phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Our 2nd Level Support Team is eager to assist as well.
Regards,
Carl
Wemo Support
Let us check the unit further and assist forward with your challenges with the Wemo WSC010. Please call our Wemo phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Our 2nd Level Support Team is eager to assist as well.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Battery life is too short for thit to be useful
on December 24, 2023
Posted by: Phedericvs
Battery life is just too short. You need to replace the battery every two months even if you only use it once a week. This product shoud not even exists, it's a complete enviromental dissaster by itself.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, December 28, 2023
Hi Phedericvs,
This battery behavior is unnatural, and we'd like to check this out further. Please call our Wemo phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'll have the team work with you on this challenge.
Regards,
Carl
Wemo Support
This battery behavior is unnatural, and we'd like to check this out further. Please call our Wemo phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'll have the team work with you on this challenge.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Glenn1111
Verified Purchase:Yes
[This review was collected as part of a promotion.] Belkin does not support the Wemo products. Their 3-way switches don’t work, their Wemo Stage sucks. They do not support their products. I would recommend choosing any othe Applekit option.
Response from belkin.comBy Customer Service, November 10, 2023
Hi Glenn1111,
We apologize for any inconvenience or frustration you may have experienced with the device. We would like to address your specific concerns and make things right. Please feel free to contact us directly at WemoCares@belkin.com along with your previous support case number and the link to this review, so we can discuss your experience further. Our 2nd level Support Team would love to lend a hand, and aid in experiencing the best out of this device.
We'll wait for you updates!
Regards,
Carl
Wemo Support
We apologize for any inconvenience or frustration you may have experienced with the device. We would like to address your specific concerns and make things right. Please feel free to contact us directly at WemoCares@belkin.com along with your previous support case number and the link to this review, so we can discuss your experience further. Our 2nd level Support Team would love to lend a hand, and aid in experiencing the best out of this device.
We'll wait for you updates!
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
5
Fantastic Scene Controller
on October 4, 2023
Posted by: Sajiberjaber
Works incredibly well and consistently! I have it in my living room to set a bunch of scenes (combo of philips hue and lutron caseta lights) and have never had any issues with it. It controls the living room lights as well as some nearby hallway lights and kitchen lights and to be able to control all of them from a tiny remote on my coffee table is incredible! The battery life could be better however. I had to change the battery after 4 months of use, but that was with the bundled battery so maybe with a fresh set it will last a little longer. I recommend it for any homekit household!
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Phedericvs
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazing product. Great terminations, nice materials, nice design... Works like a charm!
Written by a customer while visiting belkin.com