Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Posted by: JerryH
Gender:Male
Verified Purchase:Yes
It barely functions. I can hit the buttons several times without any reaction. It’s quicker to walk across the room, unlock my phone an use the Home app. Maybe thread will improve it but without an ETA will return it
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, June 26, 2021
Hi, JerryH,
Our Product Experts would like to check on this further for investigation. Please email us at WemoCares@belkin.com so they can lend you a hand and provide you recommendations. Just include some relevant details, your contact information, and a link to this review as our reference.
Regards,
Rosalyn
Wemo Support
Our Product Experts would like to check on this further for investigation. Please email us at WemoCares@belkin.com so they can lend you a hand and provide you recommendations. Just include some relevant details, your contact information, and a link to this review as our reference.
Regards,
Rosalyn
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Kevin BQ
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
Fairly simple to program but not very responsive. Have to press multiple times often to get it to work. Hopefully firmware updates will make it more reliable. Feels cheap considering it's fifty bucks.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, June 13, 2021
Hi Kevin,
The behavior of the unit is far from expected. Allow us to check this out further and provide necessary assistance. With the link to this review and your contact details, please send an email at WemoCares@belkin.com.
Let's take it from there.
Regards,
Carl
Wemo Support
The behavior of the unit is far from expected. Allow us to check this out further and provide necessary assistance. With the link to this review and your contact details, please send an email at WemoCares@belkin.com.
Let's take it from there.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Anonymous
from Watertown, CT
Gender:Male
Verified Purchase:Yes
This switch could be great but it needs thread enabled now. the bluetooth is awful and unreliable like all bluetooth smart home products. It looks great the magnet is cool. just wish the magnet was stronger as I often knock them off the wall while trying to switch them on or off.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin Support, Customer Support, June 12, 2021
Hi, JVM156,
The Wemo WSC010 Stage Scene Controller has a range of up to 30-foot, and the magnetic faceplate is strong enough to hold the Wemo WSC010. Make sure that the Wemo WSC010 is within range of the Home Hub so you can configure the Wemo WSC010. However, allow us to assist you further. You can reach out to us at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Jan
Wemo Support
The Wemo WSC010 Stage Scene Controller has a range of up to 30-foot, and the magnetic faceplate is strong enough to hold the Wemo WSC010. Make sure that the Wemo WSC010 is within range of the Home Hub so you can configure the Wemo WSC010. However, allow us to assist you further. You can reach out to us at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Jan
Wemo Support
Written by a customer while visiting belkin.com
Posted by: tom683
Gender:Male
Verified Purchase:Yes
I couldn't get it to work. From what I understood, it needs a bridge to work.
Response from belkin.comBy Belkin Support, Customer Support, May 29, 2021
Hi, tom683,
The Wemo Stage Scene Controller WSC010 requires the latest version of iOS and iPad OS and HomeKit-enabled accessory and a Homehub such as HomePod, Apple TV, or iPad. But, we would like to assist you with setting up the Wemo WSC010. You reach out to us at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Jan
Wemo Support
The Wemo Stage Scene Controller WSC010 requires the latest version of iOS and iPad OS and HomeKit-enabled accessory and a Homehub such as HomePod, Apple TV, or iPad. But, we would like to assist you with setting up the Wemo WSC010. You reach out to us at WemoCares@belkin.com with the link to this review for our reference.
Regards,
Jan
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Sedrick
from Northern California
Gender:Male
Verified Purchase:Yes
Only reason I’m writing it three stars no thread yet so Bluetooth only really slow. Six buttons in HomeKit single press and long press
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo, Customer Support, May 28, 2021
Hi, Sedrick,
The Wemo WSC010 supports Bluetooth 5.0 Low Energy (BLE 5.0). Thus, we would like to know more about the concern you're having by sharing this over email at WemoCares@belkin.com with your contact info so we can have it checked with our Product Experts. Send along the link of this review, for our reference.
Regards,
Elyza
Wemo Support
The Wemo WSC010 supports Bluetooth 5.0 Low Energy (BLE 5.0). Thus, we would like to know more about the concern you're having by sharing this over email at WemoCares@belkin.com with your contact info so we can have it checked with our Product Experts. Send along the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Great Promise, Poor Execution
on May 27, 2021
Posted by: NonFungibleMarco
from New York, NY
Gender:Male
I don't need customer support, so please don't suggest that Wemo. What I need is the update for Thread support. Bluetooth is slow and unreliable and makes this product almost completely unusable. Wemo should have waited until Thread support was ready to release this. I recommend anyone not to buy this until it has been updated to active the Thread radio. It's too slow, unreliable, and frustrating on Bluetooth alone like all Bluetooth accessories are.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, May 28, 2021
Hi NonFungibleMarco,
We have taken note of your feedback. Our team is still finalizing our Thread certifications. Once ready, a new firmware update will be available for the Wemo Stage Scene Controller WSC010 to support Thread.
For more questions, you can email us at WemoCares@belkin.com, with the link to this post, for our reference.
Regards,
Kyla
Wemo Support
We have taken note of your feedback. Our team is still finalizing our Thread certifications. Once ready, a new firmware update will be available for the Wemo Stage Scene Controller WSC010 to support Thread.
For more questions, you can email us at WemoCares@belkin.com, with the link to this post, for our reference.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Unreliable, not consistent, mostly doesn’t work.
on May 23, 2021
Posted by: Unstaitsifed
Gender:Male
Verified Purchase:Yes
It doesn’t work consistently. It works maybe 5% of the time it is pressed. Maybe less.
Response from belkin.comBy Belkin, Customer Support, May 23, 2021
Hi there,
We appreciate your sharing this review. Let’s have our Product Experts assist you with this.
Please send us more details of the issue, along with your contact info and the link to this post at WemoCares@belkin.com.
Regards,
Kyla
Wemo Support
We appreciate your sharing this review. Let’s have our Product Experts assist you with this.
Please send us more details of the issue, along with your contact info and the link to this post at WemoCares@belkin.com.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Posted by: RLMG
Verified Purchase:Yes
You have click twice to make it work (once to wake it up), that's if it works. Overall, it's very flaky.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, May 20, 2021
Hi, RLMG,
Let’s have our Product Experts check what might be causing the challenge. Just email us at WemoCares@belkin.com with the relevant details and a link to this review as our reference.
Regards,
Rosalyn
Wemo Support
Let’s have our Product Experts check what might be causing the challenge. Just email us at WemoCares@belkin.com with the relevant details and a link to this review as our reference.
Regards,
Rosalyn
Wemo Support
Written by a customer while visiting belkin.com