Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Customer Rating
1
Belkin should be ashamed.
on October 16, 2021
Posted by: 88GMC
from Washington
I purchased 3 of these for my home, to control smart devices. The concept is great! I searched forever to find a decora style smart switch that would trigger smart devices. You think that would be easy to find but it is not at all.
Well, this product works about 10% of the time. I'm using my phone to trigger the lights now which is much less user friendly. I don't always want to open my phone to turn the lights on quick to go in a room then back off.
Supposedly there is Thread support in the works... but thus far no date or timeframe is known by the consumer. Unfortunately I'm stuck with these for now since there is no other alternative and I modified the walls in my home to place these next to the standard light switch.
THANKS FOR NOTHING BELKIN OTHER THAN A HEADACHE AND THE NEED FOR SHEETROCK REPAIR.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, October 17, 2021
Hi,
This is certainly not what we want you to experience with the product. You are always welcome to ping us at WeMoCares@belkin.com should you want to discuss this further or raise other concerns. Just provide the link to your review for easy reference. We are eager to help.
Regards,
Mara
WeMo Support
This is certainly not what we want you to experience with the product. You are always welcome to ping us at WeMoCares@belkin.com should you want to discuss this further or raise other concerns. Just provide the link to your review for easy reference. We are eager to help.
Regards,
Mara
WeMo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Wait for Tread support
on October 10, 2021
Posted by: MAJMZ Inc
from San Jose
Gender:Male
If you’re looking for a hobby to take up your time, get the Stage. I have Wemo everything, and still happy with my investment in both time and $. But this Stage should not have been Released early without Tread support. Switches need to be 99% dependable, IMHO, otherwise not worth the time trying to optimize followed by failure
No, I would not recommend this to a friend.
Written by a customer while visiting belkin.com
Posted by: Marc E
from Tampa Bay
Gender:Male
Verified Purchase:Yes
Easy to setup, functions just as I expected. Great for quick "on" or "off" functions when I don't want to open my mobile phone to do the same.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Rdorman
from New York NY
Gender:Male
Verified Purchase:Yes
Maybe this will work better once thread is added but with BLE this is useless. Scene turn on about 4/10 times and even then with 5-10 second delay. Back in the box until there is a firmware upgrade. Avoid for now.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, September 19, 2021
Hi Rdorman,
We appreciate your taking the time to share your review on the Wemo Stage Scene Controller. The Thread support for the Wemo WSC010 is yet to be released.
If you still have the device, we want to have our Product Experts help you sort this out. You can email us the relevant details and the link of this review at WemoCares@belkin.com for reference.
Regards,
Kyla
Wemo Support
We appreciate your taking the time to share your review on the Wemo Stage Scene Controller. The Thread support for the Wemo WSC010 is yet to be released.
If you still have the device, we want to have our Product Experts help you sort this out. You can email us the relevant details and the link of this review at WemoCares@belkin.com for reference.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Anonymous
from NY
Gender:Male
Verified Purchase:Yes
Exactly what I needed, 6 button functions to manage my smart home based on apple
HomeKit. I don’t give it 5 stars because it’s Bluetooth and sometimes it’s slow to respond. Maybe this will
I’ll prove with the firmware update that will add “Thread” capability.
HomeKit. I don’t give it 5 stars because it’s Bluetooth and sometimes it’s slow to respond. Maybe this will
I’ll prove with the firmware update that will add “Thread” capability.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Customer Rating
1
Garbage
on August 14, 2021
Posted by: diggnan
from Dallas, TX
Gender:Male
I’ve got an extensive HomeKit setup consisting mainly of Lutron Caseta and Philips Hue devices that works flawlessly. I was really looking forward to this device, but it simply does not work. I mean, it sometimes works if you push a button a few times and wait 30+ seconds. But that’s unacceptable. I’m now just hoping a future update fixes things with WiFi or thread support. Also interesting to see on here most 4 & 5 star reviews were gathered as part of a promotion. Even is this were free, it would still be 1 star IMO.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, August 14, 2021
Hi diggnan,
We have taken note of your feedback. Our team is currently finalizing the certifications for Thread support. Once ready, a firmware will be released to enable the Thread support for the Wemo Stage Scene Controller.
In the meantime, if you need further help with your device, we can have our 2nd Level Support team assist you. Email us your contact details and the link to this review at WemoCares@belkin.com for our reference.
Regards,
Kyla
Wemo Support
We have taken note of your feedback. Our team is currently finalizing the certifications for Thread support. Once ready, a firmware will be released to enable the Thread support for the Wemo Stage Scene Controller.
In the meantime, if you need further help with your device, we can have our 2nd Level Support team assist you. Email us your contact details and the link to this review at WemoCares@belkin.com for our reference.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Posted by: K Kn
Verified Purchase:Yes
Should not have been launched. Works less than 10% of the time when you click a button.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, July 25, 2021
Hi there,
This is not the expected behaviour of the Wemo Stage Scene Controller. Allow us to check this further by sending an email at WemoCares@belkin.com with your contact details and the link to this review for our reference. Our Product Experts would like to lend a hand and help you figure out what's causing this to happen.
Regards,
Carl
Wemo Support
This is not the expected behaviour of the Wemo Stage Scene Controller. Allow us to check this further by sending an email at WemoCares@belkin.com with your contact details and the link to this review for our reference. Our Product Experts would like to lend a hand and help you figure out what's causing this to happen.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
2
Slow Response and Weak Magnet... and no Thread yet
on July 8, 2021
Posted by: BryV
from Washington DC
Gender:Male
I bought this with the plan to setup a Thread based system with homepod minis and nanoleaf Thread compatible bulbs. Unfortunately I didn't read the fine lines where they disclosed that Thread is not yet enabled and they have provided no timeline for when the Thread update will be released. With only bluetooth available it is mostly non-functional. As a light switch alternative, you would want it to be instantly responsive on the first button press. This product is very slow if it works at all. Sometimes it will trigger a scene after two or three button pushes... sometimes not at all.
Additionally, the magnet is very weak. I have it on the wall next the light switch and it is constantly falling off the mount with just a light touch of someone reaching for the light switch.
It's a good product idea but released way before it was ready for primetime. I may wait it out another month or two to see if the Thread update comes. But for now it will sit unused in a drawer. Very disappointing for such a high priced item.
I will update this review if and when the Thread update comes.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, July 8, 2021
Hi BryV,
We hear your and we've already took note of your feedback about the thread compatibility. It should serve as a reference for future expansion of the unit. Nonetheless, we'd like to learn more about the challenges that you have with the device. With the link to this review and your contact details, please get in touch at WemoCares@belkin.com.
Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
We hear your and we've already took note of your feedback about the thread compatibility. It should serve as a reference for future expansion of the unit. Nonetheless, we'd like to learn more about the challenges that you have with the device. With the link to this review and your contact details, please get in touch at WemoCares@belkin.com.
Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com