Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Posted by: RTilden
Verified Purchase:Yes
I like the idea of this, but the two units I purchased both have very short battery life, like a few days at best and the response speed is slow. 5, 10, sometimes 15 second delays between pushing a button and the scene (lights on/off) being set. Called Wemo Support and was in queue for over an hour before I finally gave up. Will try again today…
Response from belkin.comBy Customer Support, March 30, 2022
Hi, RTilden,
Your review of our product is highly appreciated and your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Marie
Wemo Support
Your review of our product is highly appreciated and your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Marie
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Glenn1111
Verified Purchase:Yes
[This review was collected as part of a promotion.] Belkin does not support the Wemo products. Their 3-way switches don’t work, their Wemo Stage sucks. They do not support their products. I would recommend choosing any othe Applekit option.
Response from belkin.comBy Customer Service, November 10, 2023
Hi Glenn1111,
We apologize for any inconvenience or frustration you may have experienced with the device. We would like to address your specific concerns and make things right. Please feel free to contact us directly at WemoCares@belkin.com along with your previous support case number and the link to this review, so we can discuss your experience further. Our 2nd level Support Team would love to lend a hand, and aid in experiencing the best out of this device.
We'll wait for you updates!
Regards,
Carl
Wemo Support
We apologize for any inconvenience or frustration you may have experienced with the device. We would like to address your specific concerns and make things right. Please feel free to contact us directly at WemoCares@belkin.com along with your previous support case number and the link to this review, so we can discuss your experience further. Our 2nd level Support Team would love to lend a hand, and aid in experiencing the best out of this device.
We'll wait for you updates!
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Battery life is too short for thit to be useful
on December 24, 2023
Posted by: Phedericvs
Battery life is just too short. You need to replace the battery every two months even if you only use it once a week. This product shoud not even exists, it's a complete enviromental dissaster by itself.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, December 28, 2023
Hi Phedericvs,
This battery behavior is unnatural, and we'd like to check this out further. Please call our Wemo phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'll have the team work with you on this challenge.
Regards,
Carl
Wemo Support
This battery behavior is unnatural, and we'd like to check this out further. Please call our Wemo phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'll have the team work with you on this challenge.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Wait for Tread support
on October 10, 2021
Posted by: MAJMZ Inc
from San Jose
Gender:Male
If you’re looking for a hobby to take up your time, get the Stage. I have Wemo everything, and still happy with my investment in both time and $. But this Stage should not have been Released early without Tread support. Switches need to be 99% dependable, IMHO, otherwise not worth the time trying to optimize followed by failure
No, I would not recommend this to a friend.
Written by a customer while visiting belkin.com
Customer Rating
4
So Far so GOOD!
on January 30, 2022
Posted by: Anthony007
from Chicago, IL
Gender:Male
I’m writing this review for (firmware 2.9.6) Thread update
Besides the easy & fast set up, the Stage controller seems to work very well. I customized each button to do a different scene. Turn on/off my bedroom lights, turn on my humidifier, set my bedroom lights to cool blue, set my bedroom lights to 30% & they each respond within 1 second after pressing the button. I would say it’s super “instant”, or fast enough to compare it to a physical light switch with no delay whatsoever. The only issue I seem to have is the battery in the remote has been plummeting daily. Around 2-6% drain each day, I’m not sure if this is normal or not. Within 3 days it’s already at 80% battery. For future, I don’t want to make a chore out of replacing a remote battery all the time. I really have been enjoying that you can take the remote off the plate & place it next to you in bed. My Siri/HomePods are the worst at following simple directions even with the latest equipment & great connection. My other take, & hope in the future, the buttons as of now are not reversible, meaning, when you tap a button to “turn a light on”, you cannot tap the same button to “turn the light off”, you must use another button and make a scene just to turn the lights off. So, each scene requires two buttons for on and off, hence why they now have 9 button actions. But all in all, the remote is great & I highly recommend it if you are looking for an easy fast set up, HomeKit, no 3rd party app required and smart switch with no hardwire!
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Donyel
from California
Gender:Male
Verified Purchase:Yes
The controller burns through batteries very quickly
Response from belkin.comBy Customer Support, May 19, 2022
Hi Donyel,
We appreciate the honest review on the Wemo Stage Controller with Thread. Rest assured that this is not the expected behavior of the product. Please try replacing the batteries and factory restoring the controller. After performing these necessary steps, let's proceed in contacting our Product Experts and move forward with your case. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022
Regards,
Mara
Wemo Support
We appreciate the honest review on the Wemo Stage Controller with Thread. Rest assured that this is not the expected behavior of the product. Please try replacing the batteries and factory restoring the controller. After performing these necessary steps, let's proceed in contacting our Product Experts and move forward with your case. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022
Regards,
Mara
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Stage Scene Controller is Poor
on October 5, 2022
Posted by: Matt in Ky
from Lexington, Ky
Gender:Male
I bought the Stage Scene Controller to control two Smart Plugs with Thread using Apple Home. The Stage occasionally stops working and requires that I remove the battery to reboot. It is ridiculously difficult to remove the battery and the device is made with low-grade plastic. When it does occasionally work, the performance is slow and often requires over 5 seconds to activate the plugs.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, October 5, 2022
Hi Matt,
We have taken note of your feedback on the Wemo Stage Scene Controller. Let’s have our support team help you isolate the issue. Please contact our support hotline, found here: https://www.belkin.com/us/support-article?articleNum=55022.
We look forward to hearing from you.
Regards,
Kyla
Wemo Support
We have taken note of your feedback on the Wemo Stage Scene Controller. Let’s have our support team help you isolate the issue. Please contact our support hotline, found here: https://www.belkin.com/us/support-article?articleNum=55022.
We look forward to hearing from you.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Garbage
on August 14, 2021
Posted by: diggnan
from Dallas, TX
Gender:Male
I’ve got an extensive HomeKit setup consisting mainly of Lutron Caseta and Philips Hue devices that works flawlessly. I was really looking forward to this device, but it simply does not work. I mean, it sometimes works if you push a button a few times and wait 30+ seconds. But that’s unacceptable. I’m now just hoping a future update fixes things with WiFi or thread support. Also interesting to see on here most 4 & 5 star reviews were gathered as part of a promotion. Even is this were free, it would still be 1 star IMO.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, August 14, 2021
Hi diggnan,
We have taken note of your feedback. Our team is currently finalizing the certifications for Thread support. Once ready, a firmware will be released to enable the Thread support for the Wemo Stage Scene Controller.
In the meantime, if you need further help with your device, we can have our 2nd Level Support team assist you. Email us your contact details and the link to this review at WemoCares@belkin.com for our reference.
Regards,
Kyla
Wemo Support
We have taken note of your feedback. Our team is currently finalizing the certifications for Thread support. Once ready, a firmware will be released to enable the Thread support for the Wemo Stage Scene Controller.
In the meantime, if you need further help with your device, we can have our 2nd Level Support team assist you. Email us your contact details and the link to this review at WemoCares@belkin.com for our reference.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com