Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Customer Rating
1
Even with Thread it works horrible
on March 16, 2022
Posted by: DZONE82
from Toronto
Gender:Male
Wemo Stage, I got two because I was excited to use them finally on thread. But after two weeks or more it keeps getting into trouble disconnecting constantly at the same distance as my Eve Door Sensor which is working fine from the same distance…. No battery improvements and its just about 4 meters away from a HomePod mimi and other Nanoleaf essential lightbulbs. Why isn’t this working as a real Thread device? I am so disappointed…
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, March 17, 2022
Hi DZONE82,
We understand your disappointment with Wemo Stage Scene Controller with Thread, and agree that this is not acceptable. Allow us to make things right and let our 2nd Level Support Team check this out further. Please send us an email at WemoCares@belkin.com along with your contact details and the link to this review for our easy reference.
Let's take it from there.
Regards,
Carl
Wemo Support
We understand your disappointment with Wemo Stage Scene Controller with Thread, and agree that this is not acceptable. Allow us to make things right and let our 2nd Level Support Team check this out further. Please send us an email at WemoCares@belkin.com along with your contact details and the link to this review for our easy reference.
Let's take it from there.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
2
Nice Design(when it works)
on March 27, 2022
Posted by: verdespider
from New York
Gender:Male
It's a nice design and much better than the Eve Button it replaced. The issue I am having is that it continuously becomes unresponsive and the solution is to remove the battery. If that needs to happen as often as it has then why make the battery impossible to remove without a tool?
Very frustrating since I just want it to turn my lights off at night ... so instead of a simple button push I have to pull this thing apart, find a small blade screwdriver and remove the battery. This will probably just end up in a drawer with all of the other useless items I have. My other Wemo switches also become unresponsive from time to time, was hoping that Thread support would solve some of this. Other brand switches I have are rock solid, why the Wemo products keep crashing I am not sure.
Very frustrating since I just want it to turn my lights off at night ... so instead of a simple button push I have to pull this thing apart, find a small blade screwdriver and remove the battery. This will probably just end up in a drawer with all of the other useless items I have. My other Wemo switches also become unresponsive from time to time, was hoping that Thread support would solve some of this. Other brand switches I have are rock solid, why the Wemo products keep crashing I am not sure.
No, I would not recommend this to a friend.
Response from belkin.comBy MJ, Wemo Support, March 28, 2022
Hi, verdespider,
Help is here. Please send us an email at WemoCares@belkin.com so we can endorse your case to our 2nd level support team. Include your personal information and the link to this post for reference.
Regards,
Help is here. Please send us an email at WemoCares@belkin.com so we can endorse your case to our 2nd level support team. Include your personal information and the link to this post for reference.
Regards,
Written by a customer while visiting belkin.com
Customer Rating
1
Poor battery. Only good for 30 days
on April 26, 2022
Posted by: Kcwxw
from Sc
Gender:Male
This product needs a firmware updated improve battery life otherwise waste
Response from belkin.comBy MJ, Wemo Support, April 26, 2022
Hi, Kcwxw,
We hear you. To address your concern, consider updating the firmware on your Wemo Stage to the most recent version. Check this link on how to update the firmware of the device: https://www.belkin.com/us/support-article?articleNum=318347.
Additionally, you’ll be asked to contact our phone support if further troubleshooting is needed. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
MJ
Wemo Support
We hear you. To address your concern, consider updating the firmware on your Wemo Stage to the most recent version. Check this link on how to update the firmware of the device: https://www.belkin.com/us/support-article?articleNum=318347.
Additionally, you’ll be asked to contact our phone support if further troubleshooting is needed. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
MJ
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Sedrick
from Northern California
Gender:Male
Verified Purchase:Yes
Only reason I’m writing it three stars no thread yet so Bluetooth only really slow. Six buttons in HomeKit single press and long press
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo, Customer Support, May 28, 2021
Hi, Sedrick,
The Wemo WSC010 supports Bluetooth 5.0 Low Energy (BLE 5.0). Thus, we would like to know more about the concern you're having by sharing this over email at WemoCares@belkin.com with your contact info so we can have it checked with our Product Experts. Send along the link of this review, for our reference.
Regards,
Elyza
Wemo Support
The Wemo WSC010 supports Bluetooth 5.0 Low Energy (BLE 5.0). Thus, we would like to know more about the concern you're having by sharing this over email at WemoCares@belkin.com with your contact info so we can have it checked with our Product Experts. Send along the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
3
Great when it works
on December 1, 2021
Posted by: Mpf541
from Oak PArk, IL
Gender:Male
I bougt 3 of these but i find that they are not reliable to work. I sometimes have to press ther buttom several time to get iy to actually work. I bought these because theree was supposed to be thread support coming. Well it has been about a year now and still no thread,
As is these switches do not work all the time. I would not purchase
'
'
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, December 1, 2021
Hi Mpf541,
We appreciate your taking the time to share your review on the Wemo Stage Scene Controller. Our team is currently finalizing the certifications for Thread support. Once ready, a firmware will be released to enable the Thread support for the Wemo Stage Scene Controller.
In the meantime, our Product Experts would like to check on this further for investigation. Please email us at WemoCares@belkin.com so they can lend you a hand and provide you recommendations. Just include some relevant details, your contact information, and a link to this review as our reference.
Regards,
Marie
Wemo Support
We appreciate your taking the time to share your review on the Wemo Stage Scene Controller. Our team is currently finalizing the certifications for Thread support. Once ready, a firmware will be released to enable the Thread support for the Wemo Stage Scene Controller.
In the meantime, our Product Experts would like to check on this further for investigation. Please email us at WemoCares@belkin.com so they can lend you a hand and provide you recommendations. Just include some relevant details, your contact information, and a link to this review as our reference.
Regards,
Marie
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
5
Took a chance.. works great!
on December 1, 2021
Posted by: bobert23
from Washington State
Bought for the 'upcoming' thread firmware update, but the Stage Scene Controller works very well via bluetooth in my house! I also do love that this is a native HomeKit device.
Setup and adding to my Home was simple with the NFC tag. Updates are done through the same Home app and are also easy. I like that I don't need to install another app to keep firmware up to date. Buttons are programmed directly in the Home app (or any third party app like Eve) and can be set to individual devices, groups of devices, scenes or even shortcuts. Using a shortcut I have one of my buttons set up to toggle on/off a group of lights!
I'll admit the first day setting up and using this device was a bit touch and go. But since I've mounted it on my wall in the same room as an AppleTV it's been lightning fast to set my scenes without yet missing a command input.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Customer Rating
4
Works great on Thread
on February 1, 2022
Posted by: tcain
Gender:Male
Works great on a Thread network with v2.9.6. Pretty inconsistent without Thread. Only problem I’ve had is the need to replace the battery since it was shipped with a dead one.
Written by a customer while visiting belkin.com
Posted by: Jmco173
from Miami
Gender:Male
Verified Purchase:Yes
Since thread update the battery only lasts about two - three weeks with moderate usage. Please fix
Response from belkin.comBy Wemo Support, Customer support, February 16, 2022
Hi Jmco173,
We appreciate you bringing this to our attention. If you're open to discussing your experience further, feel free to send us an email at WemoCares@belkin.com so our Product Experts can take a closer look and provide a resolution. In your email, include the link to this post and your contact details for our reference.
Regards,
Chu
Wemo Support
We appreciate you bringing this to our attention. If you're open to discussing your experience further, feel free to send us an email at WemoCares@belkin.com so our Product Experts can take a closer look and provide a resolution. In your email, include the link to this post and your contact details for our reference.
Regards,
Chu
Wemo Support
Written by a customer while visiting belkin.com